Converse and collaborate at scale

With Freshcaller, you can deliver delight at scale without taking on the cost and complexity of legacy software.

Contextual

Freshcaller empowers your teams to create/respond to all opportunities with full context.

Modern

Freshcaller upgrades your current phone technology to a state-of-the-art routing and voice AI engine.

Beautifully simple

Freshcaller is a minimum-fuss maximum-love voice platform built just for you.

Key Phone System Capabilities

Key Phone System Capabilities

Easy Number Management

Port your current numbers or explore our Bring Your Own Carrier options or purchase numbers from 90+ countries inside Freshcaller.

Phone number management
Custom Reporting

Use any of the pre-built reports or build your own phone report. You can also schedule for your reports to be delivered into your inbox.

Reports for call centers and phone teams
Advanced Inbound Routing Engine

Every single inbound call scenario handled - whether during business hours or outside working hours including holidays.

Inbound routing for call centers
Best-in-class Supervisor Controls

You can virtually monitor every conversation, barge into vital ones, keep track of service levels and call queues etc.

Real-time dashboard for phone teams

Switch to the right phone system for your business

Enable your phone teams to work from home or remotely 

As a business, it is critical that your phone teams are prepared to work from home or remotely now, more than ever. Freshcaller’s cloud-based phone solution gives you the flexibility to break free from your desk and work from anywhere. You can manage and run your phone operations seamlessly even while working remotely.

Work from home phone

Empower your customer support team

Deploy the best call routing engine complete with IVRs, smart escalations, and best-in-class on-call capabilities for agents to transfer calls, notes, or conference with others. You really won’t be worried about phones anymore. Instead, focus on responses and resolutions to all your support-related conversations.

 

Customer Support Phone System

Equip your sales teams

Are your sales superheroes using legacy phone systems? Or dialing in using their personal mobile connection? Ease of use, low learning curve, and coverage on-the-go make Freshcaller a better phone solution and dependable side-kick to your superheroes. 

Phone system for sales teams

 

Engage customers with voicebots

Most bot solutions require coding and are cumbersome to maintain. Powered by Freddy AI, our voicebot tracks intent and engages with customers to resolve issues faster.

Freddy AI for Freshcaller

 

Expand with Freshworks Platform

Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and handpicked Marketplace Apps.

Freshworks platform for Freshcaller

Listen to our customers. Don't just take our word for it.