Ganesh Narayan

Storyteller with a marketer's mindset. Currently crafting content for Freshcaller.

Ganesh Narayan

VoIP Security: Common Threats and How to Keep Your Network Safe

VoIP Security: Common Threats and How to Keep Your...

VoIP is a great business utility. However, like any other application, it can also fall prey to cybe...
How Cloud Communication Can Simplify Your Customer Support?

How Cloud Communication Can Simplify Your Customer...

Cloud communication holds the key to the future of business communication. Here is a primer on how i...
SIP calling explained: cutting through the jargon

SIP calling explained: cutting through the jargon

For a layperson, phone systems might seem to be so straightforward. You pick up a handset, dial a ph...
What Is CCaaS?

What Is CCaaS?

CCaaS stands for Contact Center as a Service, and essentially it’s a cloud-based version of tradit...
How Can Artificial Intelligence Unlock Value For Call Centers?

How Can Artificial Intelligence Unlock Value For C...

Artificial intelligence, a.k.a AI has become a buzzword, sometimes cynically appended in the market ...
Qualitative & Quantitative Metrics To Measure Call Center Agent Productivity

Qualitative & Quantitative Metrics To Measure...

For every business function, metrics are like a compass in a desert. It shows whether the efforts ar...
What is a cloud phone system? How can it benefit you?

What is a cloud phone system? How can it benefit y...

A cloud phone system is the digital avatar of on-premise phone systems. They come equipped with seve...
Computer telephony integration (CTI) in a nutshell

Computer telephony integration (CTI) in a nutshell

Your computer + your telephone system — together as one. That should make life easier. That’s wh...
What is an acceptable call abandon rate in a call center

What is an acceptable call abandon rate in a call ...

What is call abandonment? How to calculate the call abandon rate? What is an acceptable abandon rate...
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