Ganesh Narayan on November 30, 2021. 7 min read Contact center optimization: 6 tactics to sharpen ... Optimizing your contact center is crucial: here are our six sharpest strategies for contact center o...
Ganesh Narayan on November 8, 2021. 9 min read What to Look For When Hiring a Call Center Represe... A contact center representative is literally the face of your customer support. It is one hire for w...
Ganesh Narayan on October 13, 2021. 8 min read VoIP Security: Common Threats and How to Keep Your... VoIP is a great business utility. However, like any other application, it can also fall prey to cybe...
Ganesh Narayan on July 20, 2021. 7 min read How Cloud Communication Can Simplify Your Customer... Cloud communication holds the key to the future of business communication. Here is a primer on how i...
Ganesh Narayan on June 2, 2021. 7 min read SIP calling explained: cutting through the jargon For a layperson, phone systems might seem to be so straightforward. You pick up a handset, dial a ph...
Ganesh Narayan on May 16, 2021. 5 min read What Is CCaaS? CCaaS stands for Contact Center as a Service, and essentially it’s a cloud-based version of tradit...
Ganesh Narayan on February 24, 2021. 4 min read How Can Artificial Intelligence Unlock Value For C... Artificial intelligence, a.k.a AI has become a buzzword, sometimes cynically appended in the market ...
Ganesh Narayan on February 9, 2021. 6 min read Qualitative & Quantitative Metrics To Measure... For every business function, metrics are like a compass in a desert. It shows whether the efforts ar...
Ganesh Narayan on November 30, 2020. 7 min read What is a cloud phone system? How can it benefit y... A cloud phone system is the digital avatar of on-premise phone systems. They come equipped with seve...
