Ganesh Narayan about 20 hours ago. 7 min read How to improve operational efficiency This blog discusses the many organizational-level strategies that can be deployed to improve operati...
Ganesh Narayan about 2 weeks ago. 4 min read What is Workforce Management (WFM) in a call cente... Workforce management in a call center enables the call center manager to plan and organize the optim...
Ganesh Narayan about 3 months ago. 7 min read What is an outbound call center? Get to know what an outbound call center means, the various functions it handles and the quickest wa...
Ganesh Narayan about 3 months ago. 4 min read Why customer advocacy matters to your growing busi... Starbucks sells coffee that costs a couple of dollars. Apple sells technology that costs hundreds of...
Ganesh Narayan about 4 months ago. 5 min read Cost of VoIP phone system – A Buyer’s ... Do you know how much the latest Apple iPhone 11 costs? It is $699. Do you know how much a VoIP phone...
Ganesh Narayan about 6 months ago. 6 min read How the banking sector can rethink customer servic... The centuries-old banking sector needs to uphaul its customer service approach before it is too late...
Ganesh Narayan about 6 months ago. 11 min read How to choose the right business phone service To ask the right question is half the problem solved. What if you can ask three great questions — ...
Ganesh Narayan about 10 months ago. 7 min read How to prepare your business for the holiday seaso... Adobe’s Retail Unwrapped Holiday 2018 analysis found that customers spent $125.91 Billion on holid...
Ganesh Narayan about 11 months ago. 8 min read Demystifying service level calculation Our supervisor’s guide to service level calculation will explain the formula used for calculation,...
