Ganesh Narayan

Storyteller with a marketer's mindset. Currently crafting content for Freshcaller.

Ganesh Narayan

How Can Artificial Intelligence Unlock Value For Call Centers?

How Can Artificial Intelligence Unlock Value For C...

Artificial intelligence, a.k.a AI has become a buzzword, sometimes cynically appended in the market ...
Qualitative & Quantitative Metrics To Measure Call Center Agent Productivity

Qualitative & Quantitative Metrics To Measure...

For every business function, metrics are like a compass in a desert. It shows whether the efforts ar...
What is a cloud phone system? How can it benefit you?

What is a cloud phone system? How can it benefit y...

A cloud phone system is the digital avatar of on-premise phone systems. They come equipped with seve...
Breaking Down Computer Telephony Integration

Breaking Down Computer Telephony Integration

Your computer + your telephone system — together as one. That should make life easier. That’s wh...
What is an acceptable call abandon rate in a call center

What is an acceptable call abandon rate in a call ...

What is call abandonment? How to calculate the call abandon rate? What is an acceptable abandon rate...
5 actionable tactics to achieve cost savings

5 actionable tactics to achieve cost savings

With this blog post, you will get to know 5 actionable tactics that will help your business achieve ...
How to improve operational efficiency

How to improve operational efficiency

This blog discusses the many organizational-level strategies that can be deployed to improve operati...
What is Workforce Management (WFM) in a call center?

What is Workforce Management (WFM) in a call cente...

Workforce management in a call center enables the call center manager to plan and organize the optim...
What is an outbound call center?

What is an outbound call center?

Get to know what an outbound call center means, the various functions it handles, and the quickest w...
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