Ganesh Narayan

Storyteller with a marketer's mindset. Currently crafting content for Freshcaller.

Ganesh Narayan

Contact center optimization: 6 tactics to sharpen your contact center operations

Contact center optimization: 6 tactics to sharpen ...

Optimizing your contact center is crucial: here are our six sharpest strategies for contact center o...
What to Look For When Hiring a Call Center Representative

What to Look For When Hiring a Call Center Represe...

A contact center representative is literally the face of your customer support. It is one hire for w...
VoIP Security: Common Threats and How to Keep Your Network Safe

VoIP Security: Common Threats and How to Keep Your...

VoIP is a great business utility. However, like any other application, it can also fall prey to cybe...
How Cloud Communication Can Simplify Your Customer Support?

How Cloud Communication Can Simplify Your Customer...

Cloud communication holds the key to the future of business communication. Here is a primer on how i...
SIP calling explained: cutting through the jargon

SIP calling explained: cutting through the jargon

For a layperson, phone systems might seem to be so straightforward. You pick up a handset, dial a ph...
What Is CCaaS?

What Is CCaaS?

CCaaS stands for Contact Center as a Service, and essentially it’s a cloud-based version of tradit...
How Can Artificial Intelligence Unlock Value For Call Centers?

How Can Artificial Intelligence Unlock Value For C...

Artificial intelligence, a.k.a AI has become a buzzword, sometimes cynically appended in the market ...
Qualitative & Quantitative Metrics To Measure Call Center Agent Productivity

Qualitative & Quantitative Metrics To Measure...

For every business function, metrics are like a compass in a desert. It shows whether the efforts ar...
What is a cloud phone system? How can it benefit you?

What is a cloud phone system? How can it benefit y...

A cloud phone system is the digital avatar of on-premise phone systems. They come equipped with seve...
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