Ganesh Narayan about 3 days ago. 4 min read How Can Artificial Intelligence Unlock Value For C... Artificial intelligence, a.k.a AI has become a buzzword, sometimes cynically appended in the market ...
Ganesh Narayan about 3 weeks ago. 6 min read Qualitative & Quantitative Metrics To Measure... For every business function, metrics are like a compass in a desert. It shows whether the efforts ar...
Ganesh Narayan about 3 months ago. 7 min read What is a cloud phone system? How can it benefit y... A cloud phone system is the digital avatar of on-premise phone systems. They come equipped with seve...
Ganesh Narayan about 5 months ago. 6 min read Breaking Down Computer Telephony Integration Your computer + your telephone system — together as one. That should make life easier. That’s wh...
Ganesh Narayan about 7 months ago. 6 min read What is an acceptable call abandon rate in a call ... What is call abandonment? How to calculate the call abandon rate? What is an acceptable abandon rate...
Ganesh Narayan about 11 months ago. 7 min read 5 actionable tactics to achieve cost savings With this blog post, you will get to know 5 actionable tactics that will help your business achieve ...
Ganesh Narayan about 1 year ago. 8 min read How to improve operational efficiency This blog discusses the many organizational-level strategies that can be deployed to improve operati...
Ganesh Narayan about 1 year ago. 4 min read What is Workforce Management (WFM) in a call cente... Workforce management in a call center enables the call center manager to plan and organize the optim...
Ganesh Narayan about 1 year ago. 7 min read What is an outbound call center? Get to know what an outbound call center means, the various functions it handles, and the quickest w...
