Ganesh Narayan

Storyteller with a marketer's mindset. Currently crafting content for Freshcaller.

Ganesh Narayan

Breaking Down Computer Telephony Integration

Breaking Down Computer Telephony Integration

Your computer + your telephone system — together as one. That should make life easier. That’s wh...
What is an acceptable abandon rate in a call center

What is an acceptable abandon rate in a call cente...

What is call abandon? How to calculate the call abandonment rate? What is an acceptable abandonment ...
5 actionable tactics to achieve cost savings

5 actionable tactics to achieve cost savings

With this blog post, you will get to know 5 actionable tactics that will help your business achieve ...
How to improve operational efficiency

How to improve operational efficiency

This blog discusses the many organizational-level strategies that can be deployed to improve operati...
What is Workforce Management (WFM) in a call center?

What is Workforce Management (WFM) in a call cente...

Workforce management in a call center enables the call center manager to plan and organize the optim...
What is an outbound call center?

What is an outbound call center?

Get to know what an outbound call center means, the various functions it handles, and the quickest w...
Why customer advocacy matters to your growing business

Why customer advocacy matters to your growing busi...

Starbucks sells coffee that costs a couple of dollars. Apple sells technology that costs hundreds of...
Cost of VoIP phone system – A Buyer’s Guide

Cost of VoIP phone system – A Buyer’s ...

Do you know how much the latest Apple iPhone 11 costs? It is $699. Do you know how much a VoIP phone...
How the banking sector can rethink customer service

How the banking sector can rethink customer servic...

The centuries-old banking sector needs to uphaul its customer service approach before it is too late...
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