Haritha Sridhar on July 20, 2020. 5 min read [Webinar recap] How Freshcaller’s Inbound Routin... Consistency has come to be the fodder that sustains a healthy customer satisfaction index over the y...
Haritha Sridhar on April 21, 2020. 12 min read How to create a practical BCP (business continuity... In this blog, we are going to learn how to devise a solid BCP for a call center business using Fresh...
Haritha Sridhar on February 5, 2020. 7 min read Call Center Quality Assurance: The investment that... The best time to grow a tree was 10 years ago. The second best time is now. And this is so true when...
Haritha Sridhar on June 28, 2019. 5 min read Is BYOC an alternative to number porting? How to keep your business phone number when switching to a new phone system If you are a business in...
Haritha Sridhar on September 14, 2018. 9 min read [Water Cooler Talk] Calls may come and calls may g... No one faces the wrath of irate callers better than a call center agent. And that’s exactly why th...
Haritha Sridhar on August 28, 2018. 6 min read [Water Cooler Talk] B2B Support: Beyond the veil “Hmm… so, what do you do?” Probably one of the most dreaded questions, especially at f...
Haritha Sridhar on June 27, 2018. 6 min read Dear Grasshopper phone, we’ll always ‘... Compare Grasshopper vs Freshdesk Contact Center. Find out what freedom feels like. Among companies s...
Haritha Sridhar on June 6, 2018. 7 min read Dear Skype, the race is over. Compare Skype vs Freshdesk Contact Center. Find out what freedom feels like. Somewhere between settl...
Haritha Sridhar on May 15, 2018. 5 min read What is the best virtual phone system for your bus... A quiet moonlit night, perfect for a calm and cozy nap. And there’s Freida all tucked up in the co...