James Rosberg

Transit umbra, lux permanet.

James Rosberg

10 essential call center tools every business needs

10 essential call center tools every business need...

Building an efficient, effective call center isn’t easy — especially when you want to make c...
What are the different types of call center software and how to choose the best for your business?

What are the different types of call center softwa...

As your business becomes larger, it’s easy to assume that, at some point, you have to sacrific...
The Easy Guide to Contact Center Outsourcing

The Easy Guide to Contact Center Outsourcing

Contact center outsourcing guarantees cost-effective, customer-focused support, ensuring that your c...
10 of the Latest Contact Center Technology Trends

10 of the Latest Contact Center Technology Trends

In the last few decades, customers have come to expect more and more from how businesses communicate...
4 ways how Artificial Intelligence can help contact centers serve customers better

4 ways how Artificial Intelligence can help contac...

No matter how big or small your contact center is, it could use some Artificial intelligence to deli...
What is Call Center Burnout and How to Overcome It?

What is Call Center Burnout and How to Overcome It...

The career of a call center agent is often short-lived, with research suggesting that call center wo...
Telecommuting In 2021: The Good, The Bad, And How To Make The Most Of It

Telecommuting In 2021: The Good, The Bad, And How ...

Telecommuting refers to any work done from outside an office. It offers employers and employees seve...
Breaking Down UCaaS: An Easy Explainer Guide

Breaking Down UCaaS: An Easy Explainer Guide

Our in-depth guide breaks down the meaning of UCaaS and explains in detail its uses and benefits, so...
PABX VS PBX: What’s the difference?

PABX VS PBX: What’s the difference?

Getting the right telephone system for your business might be one of the most important decisions an...
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