Megha Rajeev on December 2, 2020. 5 min read Call flow templates that deliver ‘wow’... Let’s take a look at how different call routing features can come together to create call flow...
Megha Rajeev on November 29, 2019. 6 min read What is an inbound call center? In this article, we’ll look at the definition of an inbound call center, learn how they are set up...
Megha Rajeev on October 29, 2019. 4 min read What is a call center? Let’s define what a call center is, look at different types of call centers, compare call cent...
Megha Rajeev on September 9, 2019. 9 min read How to set up a call center for success Learn how to set up a call center for success and efficiency in steps — from choosing a call cente...
Megha Rajeev on April 25, 2019. 5 min read What is SIP protocol? Someone once tried defining SIP protocol to me — Session Initiation Protocol is a signaling protoc...
Megha Rajeev on January 11, 2019. 6 min read The 7 deadly customer service phrases (and what to... As customer service increasingly fields self-service options and call center software becomes more m...
Megha Rajeev on December 5, 2018. 7 min read 4 call center metrics best practices to live by A quick guide to best practices for discovering the right call center metrics, and heads-up to what ...
Megha Rajeev on August 21, 2018. 6 min read What is customer satisfaction? Quickly decoding one customer satisfaction definition at a time Have you found the meaning of life y...
Megha Rajeev on July 11, 2018. 5 min read Dear Zendesk, phone doesn’t need hand-holdin... Zendesk Talk vs Freshcaller for call centers. Find out what freedom feels like. A call center phone ...
