Megha Rajeev

"The medium is the message." ☎️

Megha Rajeev

What is a call center?

What is a call center?

During the presidential election of 1952, in a bid to win the ‘female vote’, the Eisenhower camp...
How to set up a call center for success

How to set up a call center for success

Familiarize yourself with the steps to set up a successful call center – from choosing a call cent...
What is SIP protocol?

What is SIP protocol?

Someone once tried defining SIP protocol to me. The definition flew past my head, went over a wall a...
The 7 deadly customer service phrases (and what to say instead)

The 7 deadly customer service phrases (and what to...

As customer service increasingly fields self-service options and call center software becomes more m...
Call center metrics: Best practices to live by

Call center metrics: Best practices to live by

A quick guide to best practices for discovering the right call center metrics, and heads-up to what ...
What is customer satisfaction?

What is customer satisfaction?

Quickly decoding one customer satisfaction definition at a time Have you found the meaning of life y...
Dear Zendesk, phone doesn’t need hand-holding anymore.

Dear Zendesk, phone doesn’t need hand-holdin...

Zendesk Talk vs Freshcaller for call centers. Find out what freedom feels like. A call center phone ...
Dear Zendesk Talk, you’re being held back.

Dear Zendesk Talk, you’re being held back.

Zendesk Talk vs Freshcaller for customer support. Find out what freedom feels like. While looking fo...
Dear Google Voice, you’ve been benched.

Dear Google Voice, you’ve been benched.

Find out what freedom feels like with Freshcaller — the best Google Voice alternative Freida is a...
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