Megha Rajeev

"The medium is the message." ☎️

Megha Rajeev

What is an inbound call center?

What is an inbound call center?

In this article, we’ll look at the definition of an inbound call center, learn how they are set up...
What is a call center?

What is a call center?

Let’s define what a call center is, look at different types of call centers, compare call cent...
How to set up a call center for success

How to set up a call center for success

Learn how to set up a call center for success and efficiency in steps — from choosing a call cente...
What is SIP protocol?

What is SIP protocol?

Someone once tried defining SIP protocol to me — Session Initiation Protocol is a signaling protoc...
The 7 deadly customer service phrases (and what to say instead)

The 7 deadly customer service phrases (and what to...

As customer service increasingly fields self-service options and call center software becomes more m...
4 call center metrics best practices to live by

4 call center metrics best practices to live by

A quick guide to best practices for discovering the right call center metrics, and heads-up to what ...
What is customer satisfaction?

What is customer satisfaction?

Quickly decoding one customer satisfaction definition at a time Have you found the meaning of life y...
Dear Zendesk, phone doesn’t need hand-holding anymore.

Dear Zendesk, phone doesn’t need hand-holdin...

Zendesk Talk vs Freshcaller for call centers. Find out what freedom feels like. A call center phone ...
Dear Zendesk Talk, you’re being held back.

Dear Zendesk Talk, you’re being held back.

Zendesk Talk vs Freshcaller for customer support. Find out what freedom feels like. While looking fo...
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