Nikhil M on November 28, 2019. 9 min read What is Freshdesk Contact Center? Why use this mod... This world is built on top of all the work put in by the ‘Doers’ – the small businesses, t...
Nikhil M on August 12, 2019. 6 min read Premise based phone systems are dying Understanding premise based phone systems, their benefits, disadvantages, and why you should switch ...
Nikhil M on July 26, 2019. 4 min read Why you should not use cloud telephony Sometimes, the best way to find answers is to turn the question upside down So to conclude, phone sy...
Nikhil M on October 15, 2018. 6 min read What is IVR? IVR or Interactive Voice Response is a system that reads out a menu or list of options during a phon...
Nikhil M on July 4, 2018. 6 min read Are we free? Experience freedom with Freshdesk Contact Center – the best call center software for all businesse...
Nikhil M on March 6, 2018. 9 min read CCW Berlin 2018 – The challenges, conversati... CCW Berlin 2018 was a delightful, often exhilarating four-day ride at the Estrel Congress Center fro...
Nikhil M on February 12, 2018. 3 min read Grasshopper alternative for your UK phone numbers Grasshopper has decided to shut down its UK product offering, seventeen months post its launch, due ...
Nikhil M on December 19, 2017. 2 min read The single most important thing to do at work befo... We are approaching the end of an eventful year full of twists and turns on political, economic and s...
Nikhil M on December 14, 2017. 2 min read Holiday season with Freshcaller We made it to the last month of 2017 and what a year it has been! Huge political events such as the ...
