Subhikshaa Ganesh on September 17, 2020. 7 min read How to leverage the phone system to improve patien... COVID-19 has reshaped how the healthcare industry operates. Read on to know how having a phone syste...
Subhikshaa Ganesh on July 17, 2020. 8 min read What is call center shrinkage? At any point in time, do you know how many of your agents are available to take calls vs how many ar...
Subhikshaa Ganesh on June 12, 2020. 5 min read Introducing the all-new Freshcaller Marketplace The Freshcaller Marketplace is a one-stop-shop for all your Cloud Telephony Integration requirements...
Subhikshaa Ganesh on June 4, 2020. 8 min read How to improve Average Handle Time without sacrifi... Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
Subhikshaa Ganesh on May 7, 2020. 6 min read How to overcome call center staffing challenges Call center staffing is a major task to contend with when it comes to hiring agents. See how call ro...
Subhikshaa Ganesh on February 19, 2020. 6 min read It’s raining awards for Freshdesk Contact Center... Since day one, Freshdesk Contact Center has been striving to create a cloud telephony system that wi...
Subhikshaa Ganesh on January 30, 2020. 3 min read Freshcaller gets recognized by G2 as Winter Leader Freshcaller has been awarded the ‘Winter Leader’ badge in the Contacts Centre Operations Softwar...
