Subhikshaa Ganesh

A bibliophile with a passion for writing. Engineer turned writer by day and a rider by night. I write about communication, customer service, and all things call-center at Freshcaller.

Subhikshaa Ganesh

How to leverage the phone system to improve patient engagement

How to leverage the phone system to improve patien...

COVID-19 has reshaped how the healthcare industry operates. Read on to know how having a phone syste...
What is call center shrinkage?

What is call center shrinkage?

At any point in time, do you know how many of your agents are available to take calls vs how many ar...
Introducing the all-new Freshcaller Marketplace

Introducing the all-new Freshcaller Marketplace

The Freshcaller Marketplace is a one-stop-shop for all your Cloud Telephony Integration requirements...
How to improve Average Handle Time without sacrificing CSAT

How to improve Average Handle Time without sacrifi...

Reducing Average Handle Time does not necessarily mean that you have improved it. Read on to know ho...
How to overcome call center staffing challenges

How to overcome call center staffing challenges

Call center staffing is a major task to contend with when it comes to hiring agents. See how call ro...
It’s raining awards for Freshcaller!

It’s raining awards for Freshcaller!

Since day one, Freshcaller has been striving to create a cloud telephony system that will allow all ...
Freshcaller gets recognized by G2 as Winter Leader

Freshcaller gets recognized by G2 as Winter Leader

Freshcaller has been awarded the ‘Winter Leader’ badge in the Contacts Centre Operations Softwar...