Swapnil Shukla

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How To Improve Your Business Communication

How To Improve Your Business Communication

Business communication is quite possibly the most crucial element of your day-to-day operations. It ...
Mobile Workforce Management: Challenges And Tactics For Call Centers

Mobile Workforce Management: Challenges And Tactic...

Mobile workforce management is, for many businesses, a sudden and unexpected challenge. What tactics...
14 Tips To Get Your Customer Service Just Right

14 Tips To Get Your Customer Service Just Right

With the market so competitive, it’s never been more important to ramp up your customer service ga...
What is a softphone and why your business needs one

What is a softphone and why your business needs on...

Softphones are feature-rich phone systems that work over the internet. But what do they actually do ...