A highly reliable business phone service
Business phone service that helps you serve your customers from anywhere in the world, 24/7, and at affordable costs.
Features of a valuable business phone service
Easy to set-up Call Routing
Our inbound routing engine is a powerful team with an all-star lineup that can solve for wait times and speed of answer with intelligent call routing.
Extensive Number Availability
Buy local phone numbers from over 90 countries. You can also purchase toll-free and vanity numbers to make your business more accessible to your customers.
Flexible Call Recording
Choose from a variety of call recording options to comply with regulations. Start/pause call recording, opt-in for call recording, or even disable call recording. It also comes in handy for training, quality checks, and contextual conversations.
Real-time Monitoring
Whether your team is on-premise or remote, real-time monitoring is essential for a business function as crucial as customer support. Access call monitoring, call barging, SLAs, and more.
Visually Enriching Reporting
Build your own performance reports or use one of the many reports we’ve curated for you. You can also view call charges, call recordings, and transcriptions that will give you the complete context for all your calls.
Inbound and Outbound Calling
Freshcaller is a complete call center software with both inbound and outbound calling capabilities. So if your business believes in proactive customer support, we have the capabilities to support your goals.
Wide Range of Integrations
From CRM to Helpdesk, to e-commerce solutions, Freshcaller integrates with over 25 apps that businesses use every day. It provides tight integrations with native tools like Freshdesk Core, Freshworks CRM and, Freshservice.
AI-powered Voicebot
The voicebot powered by Freddy AI gives instant answers around-the-clock, giving customers the right solution they need without the help of a live agent. Also deflects FAQs and takes the load off your agents.
Multi-device Experience
Freshcaller is also available on mobile. This means, your agents can take or make calls when they’re on the move and on the device of their preference. Agents can also forward calls to their phones.
