All FeaturesCall Center ManagementCall Monitoring

Monitor calls in real-time

Call center admins and supervisors can discreetly listen to agents engage with customers or prospects. Monitor any call in real time and, if needed, join calls and speak to your customers and agents simultaneously. In case you feel the agent needs assistance, jump in instantly and provide a better explanation on the spot.

  • Increase agent productivity : Manage, train, and support agents to be more productive, efficient, and contribute better to your business
  • Manage calls remotely : Cloud-based call centers ensure that you can monitor or join calls even when you’re working remotely or out of office