Phone call recorder in Freshcaller
You can choose to record some or all of your call center conversations. Your recorded phone calls become available on the ‘Call Metrics’ page of your Freshcaller account. The recorded calls can be played anytime, are downloadable and accessible to all your agents. Freshcaller’s call recorder capability can help you engage in a more effective manner with your customers by analyzing your phone conversations.
A gentle refresher course on previous conversations
Review how/what your team is communicating over phone
Your tamper-proof call recordings ensure your regulatory compliance