Upgrade your operational efficiency
Managing a phone team always comes with a highly challenging operational nightmare. Do you ever have enough agents to tackle the incoming call volume? Mostly not. Using the smart escalations set up within Freshdesk Contact Center, plan and set up fallback rules and handle the non-ideal scenarios in your call center. Reduce the operational burden by acknowledging the calls that your team can’t attend immediately. Automatically direct these calls to voicemails, wait queue, nested call queues and callbacks wherever suitable.