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By Use Case
Equip your reps to generate new business and maximize conversions using a cloud phone system that works on any device
Managing all the numbers you own across global offices and teams of reps need not involve considerable effort from your IT team or contracts with several network providers. With Freshdesk Contact Center, you can easily purchase local numbers in 90+ countries and monitor usage from the convenience of a single account. The live dashboard will also give you a clear view of ongoing calls, the reps conducting them, and the duration/ talktime. If you notice that a particularly long-drawn call, you can listen in to check progress, join to actively converse with the prospect, or take over to see the negotiation through to completion/ close the deal.
Use call recordings, call notes, and consolidated interaction data (for example, responses to email campaigns) with the Freshsales integration to train sales reps and modify your company’s outreach campaigns for maximum effectiveness. With complete context about a prospect, your reps can build on the previous interactions without redundancies.
Free your sales reps from logging calls and navigating multiple tools so that they can focus more on/ spend more time selling. If prospects ask technical questions, your sales reps can easily transfer calls to support agents on Freshdesk Contact Center without directing the call outside the Freshsales CRM. Additionally, calls on Freshdesk Contact Center can be added to new leads or attached to existing leads within your Freshsales account
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