Caller Queue Status
Everything you need to know about your callers in the queue - the number, the name, the company they work for, and the amount of time they’ve spent waiting in queue. You can switch between different call queues and find out the live status of all teams and queues. You can monitor your entire cloud PBX system using Freshcaller.
The real-time snapshot of the conversations that are currently taking place between your agent and the customer. This snapshot is qualified with information about the customer, the talk time as well as the average talk time of your active conversations. You can supervise your cloud PBX system by keeping tabs on the talk times and even join calls (call monitoring & call barging) to improve your First Call Resolution(FCR).
You can figure out the availability of all the agents in your call center with a single glance. The real-time dashboard shows you who’s available and how active they are. Based on this info, you can work quickly to mitigate caller frustration by assigning callers in queue to available agents. Keep tabs on your entire call center with Freshcaller’s real-time dashboard --- the number of agents in conversations with callers, the agents who are offline or doing After Call Work (ACW) and hence unavailable to make/take calls and the time since their last activity on the Freshcaller dashboard.