Call Center Performance | Freshdesk Contact Center (formerly Freshcaller) Call Center Software

Inbound Caller ID

Call/Screen Pops to help you know the caller before you say ‘Hello’. Caller ID gives you the much-needed context to the call

Customer Interaction History

Entire history of calls and notes made for a particular customer is available to you always. Utilize Freshdesk Contact Center’s Customer Interaction History to understand your customers better during or before calls.

Call Conferencing

Hold conference calls with multiple stakeholders. Conference calls helps you improve collaboration between employees as well as resolution for customers.

Warm Transfer

The new agent or supervisor has context to the conversation with the customer during the call transfer. Warm transfer reduces time spent on asking customers to repeat their information and problems while improving interactions between them.

After Call Work

Your agents should have a minute or two to log call details and work on the follow-up items after each call. The Freshdesk Contact Center ‘After Call Work’ feature enables your team to stay on top of every customer conversation.