Personalized phone extensions that your customers will love!

Just as your business has a business phone number, you can think of phone extensions as phone numbers for individual employees. Phone extension numbers are usually 3-4 digits and can be assigned to your employees. 

Each user can configure their own extension, if you have 10 users in your Freshcaller account then you can set up 10 extensions.

By default each agent will be assigned an extension and this extension number can be customized. As an admin you can configure extension flows and decide what happens in case an agent is unable to answer a call. Finally, this extension flow has to be linked to a phone number in Freshcaller. Upon signing up, phone numbers can be bought or ported into Freshcaller.

When a customer or prospect calls your business number, they would usually be routed to the right department through an IVR menu. However, if your caller is already in touch with someone from your company and they know the extension of an employee. The caller can dial that particular employee’s extension and reach them quicker thus bypassing the IVR menu.

In Freshcaller, it doesn’t matter if all your employees are in the same office or if they are working out of different locations. Once a customer dials a particular extension number belonging to an employee the call will be connected irrespective of where your employees might be located. 

An extension as the name suggests is an extension of a virtual phone number. A phone extension cannot be used without an associated virtual phone number — an extension that you configure is specific only to that particular phone number.