Call disposition codes: Categorize and label your calls!

Reason for calling: As a business, you might get many calls on a daily basis for various reasons, it can be a good practice to label these calls so that you understand why your customers are calling you. For example, you can use tags such as ‘Product Inquiry’ or ‘Complaint’ to identify the reason for calling.

Type of lead: When contacting prospects, it’s a good idea to mark the type of lead as ‘interested’, ‘not interested’, or ‘bought another product', this gives you visibility into the type of leads that are being contacted by your team. If you notice that a lot of your leads are not interested in talking to your reps, it may mean that the quality of your leads are not good.

Type of contact: When contacting leads you may come across invalid numbers. If you tag these contacts as ‘invalid', using call disposition tags, your entire team will be informed and this would prevent other team members from reaching out to this contact in the future.

Type of customer: In customer service, it is important to identify whether a customer needs help urgently or is irritated. Using call disposition codes, you can label these conversations as urgent or important and prioritize these callers.