Contextual conversations with your callers
The name of your contact, their email address, the company they work at and all of their interaction history is available for access even as the phone rings. With all of this information at your fingertips, your agents will be able to assist your callers better.
Customize call handling and take service to the next level
With Freshcaller’s real-time dashboards, you don’t just know which caller is in conversation with which agent, but you can also assign callers to agents based on wait time and availability. See a high roller in the queue? You can roll out the red carpet by bumping them up the line and assigning them to an agent ASAP.
Personalize your communication by staying local
Your callers might prefer a global brand while making a purchase. However, when they need support, they want their brands to feel accessible. Make them feel connected locally while maintaining your global customer support team through Freshcaller. With just a click, you can buy phone numbers from over 40 countries across the globe and use them to mask your global number.