If you love your call center, make your KPIs shine.
Abandoned calls are the bane of a call center. They are not just bad numbers on your performance reports — they are missed opportunities, untapped leads, customers unattended.
How do we reduce abandoned calls?
Call abandonment rate can be minimized in two ways. First, call center supervisors can track the status of callbacks on Freshcaller’s live dashboard and ensure that they are attended to. Second, the promise of callbacks reduces instances of callers abandoning calls before they speak to a sales rep or customer support agent working in your call center.