Transfer calls with context using the Freshcaller Warm Transfer feature
When customer calls are transferred to multiple call center agents, the customer is asked to repeat the reason why they called. To provide better customer experience, the warm transfer lets your call center agents provide enough context about the customer issue to other agents before transferring the customer call.
This ensures your agents talking to the same customer know why the customer called in the first place.
When transferring customer calls to other agents using warm transfer, the agent and the customer both benefit thanks to the higher quality of conversation