Call blocking
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What is call blocking?

Call blocking is a form of call screening that allows users to block incoming calls from specific numbers. With call blocking, you can stop bots, spam callers, telemarketers, and other undesirable numbers from reaching you. Call blocking lets you block unsolicited calls and increase agent productivity. With Freshdesk Contact Center (formerly Freshcaller), you can choose and block unwanted numbers with a single click.

Freshdesk Contact Center call blocking feature benefits

Block any type of number

Block all types of numbers - spam calls, robocalls, pushy sales reps. You can block them irrespective of the kind of number they call from - local, international, or toll-free.

No additional charges

Block calls from any number without paying any extra charges. You can simply click on the block button to block a number. With Freshdesk Contact Center (formerly Freshcaller), you won't see any surprise charges in your bills.

Focus on higher priorities

Avoid unsolicited calls with Freshdesk Contact Center (formerly Freshcaller) VoIP call blocker. Enable your agents to focus on their highest priority - serving your customers and providing a great calling experience.

Reclaim your time

Prevent bots, telemarketers, and other anonymous callers from wasting your agents’ time. Reclaim the time with Freshdesk Contact Center (formerly Freshcaller)’s inbound call blocker to increase agent productivity.

How to enable VoIP call blocking in Freshdesk Contact Center

You can prevent spam calls and disconnect such callers from trying to contact your business. With Freshdesk Contact Center (formerly Freshcaller), you can block unwanted numbers with a single click. The call metrics section in Freshdesk Contact Center has a log of all calls. You can simply hover over the number you wish to block, and you can see the block icon appearing next to it. You can click on 'Block', and your agents won't be bothered by calls from that number further.  


Set up a smooth call handling process with Freshdesk Contact Center (formerly Freshcaller)

Deflect calls with Voicebot

Deflect frequently asked questions with Freshdesk Contact Center (formerly Freshcaller)’s AI-powered voicebot. Enable customers to find answers independently while freeing up your agents to focus on complex issues.
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Answer calls on SIP phones

Enable agents to receive calls on their SIP devices through SIP forwarding. They can simultaneously use the Freshdesk Contact Center (formerly Freshcaller) dashboard to transfer calls, access call notes, create a ticket, etc.

Route calls to voicemail

Reduce missed calls by routing incoming calls to voicemail when you receive calls outside your business hours. Give your callers the option to leave you a message and get a callback later.
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Route calls with multi-level IVRs

Segment incoming calls with single, multi-level, or speech-enabled Interactive Voice Response (IVR). You can easily route calls to relevant agents or teams and include self-service options.
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Set up custom greetings

Customize your business voicemail greetings with Freshdesk Contact Center (formerly Freshcaller). You can also assign different greeting messages to different teams so that callers know that they’re in the right queue.

Scale-up with shared lines

Enable your agents to make and receive calls on multiple devices with a single phone number. This makes call handling easier as any available agent can pick up an incoming call.
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