For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By Use Case
Focus on all the need of the hour customer calls by forwarding them to an external device or number using Freshdesk Contact Center (formerly Freshcaller)
Call forwarding lets your business focus on important calls & provide quality customer service to those who matter most for your business. Not just that, with the capability of being able to forward calls to any mobile device, your customer-facing teams can ensure they never miss a call again - whether from home, while on the go or at their office desk.
Think smart. Think quality. Save time. Choose well.
Ensure your customer support is device agnostic - answer from anywhere
Take care of attending to your customers even during emergencies with external number routing
When call volumes increase, quickly loop in an outsourced vendor within a few minutes
To begin with, after you successfully sign up for Freshdesk Contact Center (formerly Freshcaller), you have a versatile set of phone numbers to onboard with.
With Freshdesk Contact Center (formerly Freshcaller), every phone agent can choose to set their status of availability from within the comfort of their account
The agents can choose the status as “Forward to Phone” right before they leave their desk & are on the go for the next few hours.
This way every call that comes in is routed to the agent’s mobile device and hence it’s business as usual according to the customer.
And it’s that simple to continue providing uninterrupted support to your customers from anywhere, at any time from any device.
Providing quick & timely information without much delay has been central to a trust-worthy relationship with customers. By being able to forward phone calls to an external number when needed - a spike in call volume, lack of enough phone agents for the day, or even a critical emergency or downtime in a particular region, you ensure that you continue supporting your customers undeterred. This builds a level of trust & overwhelming satisfaction about your company amongst your customers.
With the current work from home & remote working scenario, it’s now more than ever that we need to start looking at device-agnostic & place-agnostic solutions to keep the business going as usual. With the forward to phone capability, you can precisely enable all phone agents to continue answering calls from anywhere in the world. Even from their home office. They need not have to be dependent on their office or desk phones anymore.
Call forwarding is a routing mechanism that redirects incoming phone calls to another number or device as per the choice of the subscriber.
Forward to phone indicates that the agent is available to take calls on their personal phone.
External number forwarding on the other hand lets the call to be transferred to another phone number.
Freshdesk Contact Center (formerly Freshcaller) lets you forward your incoming calls to any mobile number. To receive calls on your mobile, add your mobile number to your profile and set availability status as ‘Forward to phone’.
Yes, you can forward calls to international numbers or any external number using Freshdesk Contact Center (formerly Freshcaller)
Yes, the forwarded leg of the call will be charged a separate fee
Sign up today! You get a 21-day trial with access to all features.
Sorry, our deep-dive didn’t help. Please try a different search term.
We're sorry that your email domain is not supported. Reach out to us at email@example.com for more details.
An account with this email id already exists. We can help you find it.
A confirmation email with your login information has been sent. Thank you.
Your team has already registered. Contact firstname.lastname@example.org for details.