Think smart. Think quality. Save time. Choose well.
To begin with, after you successfully sign up for Freshcaller , you have a versatile set of phone numbers to onboard with.
With Freshcaller , every phone agent can choose to set their status of availability from within the comfort of their account
The agents can choose the status as “Forward to Phone” right before they leave their desk & are on the go for the next few hours.
This way every call that comes in is routed to the agent’s mobile device and hence it’s business as usual according to the customer.
And it’s that simple to continue providing uninterrupted support to your customers from anywhere, at any time from any device.
Providing quick & timely information without much delay has been central to a trust-worthy relationship with customers. By being able to forward phone calls to an external number when needed - a spike in call volume, lack of enough phone agents for the day, or even a critical emergency or downtime in a particular region, you ensure that you continue supporting your customers undeterred. This builds a level of trust & overwhelming satisfaction about your company amongst your customers.
With the current work from home & remote working scenario, it’s now more than ever that we need to start looking at device-agnostic & place-agnostic solutions to keep the business going as usual. With the forward to phone capability, you can precisely enable all phone agents to continue answering calls from anywhere in the world. Even from their home office. They need not have to be dependent on their office or desk phones anymore.
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