Call Queue Routing
Connect callers to individuals agents, call queues or teams within an organization, based on their needs.
Nested IVR Systems
You can configure each and every phone number separately and let it have its own set of customizations.
Set Service Levels
Set the maximum number of people on the queue and maximum waiting time for your customers. Once either limit is reached, a non-availability message will automatically be played to your customers.
Wait & Hold Music
Custom wait and hold music can be uploaded through audio file uploads.
Voicemail & Greeting text
Customers can also leave behind messages for the support agents using the voicemail feature when they are unable to reach them during high call traffic.