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By Use Case
Elevate your customer experience with pleasant on-hold music or informational content when they wait. Every minute with your customer is valuable. Use it wisely.
Music On Hold is the customized message or brand music that you hear when your call is put on hold. You can configure it inside a cloud phone system that you use to talk to your customers. Companies can utilize the Music On Hold option in different ways to engage with their customers as they wait for their calls to be answered. You can either simply play pleasant music, or your brand promotion, or share any important information with them. Hold music is generally easily customizable or available as defaults to choose from within the Voip phone system.
Announce new & exciting product launches, answer FAQs & share details about your services. Make your customers feel their time is valued by sharing useful information during the hold time. Hold music is easily customizable where you can upload mp4 files or directly record personalized messages from within Freshdesk Contact Center (formerly Freshcaller).
Customers often lose patience when their calls are put on hold. To retain them & ensure they stay on the line, a dead pause or boring music may not work in your favor. Instead entertain them with interesting customer testimonials, feedback & other engaging content in the form of messages along with some good music.
We know you understand that it’s all about reaching the right audience. If done right, hold time is a golden opportunity to engage a prospect. Play your promotional messages, announce exciting discounts to a highly relevant audience pool. It’s a great way to launch your best low-budget marketing campaigns.
Agents can increase answer rates by masking their phone numbers with a local number.
Callers can leave you a voicemail in case you do not have the luxury of a backup phone team.
Agents can pause and resume call recording when customers share sensitive information.
Agents can easily transfer calls to another agent/expert to facilitate quick resolutions.
Agents can filter and identify based on the outcome of your calls using relevant call tags.
Help improve answer rates by masking your phone number with a local number.
“We wanted a solution that was easy to use, quick to set up and expand, and logically priced. We wanted to avoid incalculable additional costs through IT consulting, server costs, etc. and looked for a provider who would meet our requirements out-of-the-box if possible. Freshdesk Contact Center (formerly Freshcaller) was a direct hit here.”
“Earlier we were using desk phones to make and receive calls, our helpdesk was not integrated with our phone systems. Our agents and reps had to run to their desks if they received a call. Freshdesk Contact Center has made things convenient for us, now we can receive and make calls from our browser — no hardware, no hassle”
“We use Freshdesk Contact Center (formerly Freshcaller), Freshdesk, and Freshchat and love how they all integrate so well. Our CSRs love it, so they are happier. Customers get their questions answered faster so they are happier too.”
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