All Features Call Center Setup Shared Call Appearance

What is shared call appearance and what is its use?

Shared call appearance is a feature of modern phone systems that allows users to assign a single phone number to multiple devices/lines. With multiple lines in one number, your callers can simply dial your central line and whoever is available will be able to attend the call and address the issue.

Work from anywhere, anytime

Enable your agents to make and receive calls on multiple devices with a single phone number. All that is required is an internet connection and a device that can connect to the internet. With Freshcaller, your agents are no longer tied to one location, and they can answer calls with any device. 

Say no to missed calls

With Freshcaller, your agents can make use of a single number to make and receive calls simultaneously. This makes call handling easier - any available agent can pick up an incoming call. There’s no need to wait for an agent to finish an ongoing call to answer another call.  

Improve collaboration within teams

Increase call visibility across your team with Freshcaller’s line sharing option. Enable your agents to collaborate effectively by sharing a single number across the team. This way, they can provide enhanced service and streamline operations within the team. 

How does shared call appearance work?

When a call comes in on a shared phone line number, all the devices connected to that number start ringing. Any agent who’s free/available can pick the call. An agent can also answer calls on other extensions, or put calls on hold and another agent can pick it up on another device connected to that number.  


Sign up for Freshcaller to improve collaboration with shared line appearance. Freshcaller is a cloud-based phone system, so once you’ve signed up, you can add agents, buy or port in phone numbers, and start making calls in a breeze.

How to setup shared call appearance with Freshcaller How to setup shared call appearance with Freshcaller

 Scale up your call center with Freshcaller 

Route calls based on teams

Route calls to the relevant teams by setting up customized call queues. Enable your agents to provide better customer service with the help of wait queues and queue callback options.

Learn more about call routing

Segment calls with IVR

Set up a multi-level or speech-enabled interactive voice response to route callers to the right queue. Ensure that callers are routed to the right agents and their queries resolved in the least possible time. 

Learn more about IVR

Go mobile with mobile app

Make and take calls on Freshcaller while on-the-go. The Freshcaller mobile app helps your agents attend calls from anywhere, they don’t have to be tied down by laptops/desktops/phones anymore. 

Learn more about the mobile app

FAQs on sharing a phone number in Freshcaller