We aim to stand by your side while helping you achieve your goal of resolving every customer issue as swiftly as possible. Sometimes, a customer may seek to talk immediately to your resolution experts, who may not be available because it is outside your business hours or that all your agents are currently attending other calls. We understand that a customer calls up support to voice out some concern or to respond to a promotion and their voice needs to be heard. Freshcaller gives you the option of using voice-mails effectively such that their concerns are recorded and ready when your resolution experts are done with their current calls. You can upload a custom file, record a message yourself or use our Text-to-Speech converter to issue a message that prompts your callers to record a voice-mail.