What is a call center software?

A call center software is a tool that helps you handle the inbound and outbound telephony operations of your business. A cloud-based call center software can greatly benefit your business by serving as a central platform to handle all operations like calling, routing, reporting, and measuring agent performance. Call center supervisors and managers can use call center software to track key call center metrics and improve the performance of their customer support team which in turn helps improve end-customer satisfaction.

Why choose a cloud-based call center software

 

Switch to a new call center software at minimal cost

Switching your phone system is easy when you are moving to Freshcaller. You can let go of your outdated phone system and set up Freshcaller with minimal disruption to your existing workflows.

  • Set up call queue and IVR menus with ease using our no-code builder
  • Port in your existing phone numbers
  • Connect your SIP phones

 

 

 

 

When you need a Call Center software When you need a Call Center software

 

Onboard your team to a modern phone system in no time

Add agents and create teams easily through our simple and intuitive UI. Whether they are seasoned customer support agents or new hires.

  • Easy to navigate and operate
  • Low learning curve
  • Start taking calls from day one!

 

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Modern call center software Modern call center software

Be assured of data security and call quality

We take security seriously and our servers are hosted in a world-class data center that is protected by biometric locks and 24-hour surveillance. 

  • Up to date application with latest security patches 
  • Ensuring top-notch call quality through world’s best WebRTC testing tools

 

 

 

Secure call center software Secure call center software

Seamless Integrations with your favorite tools

Don’t let agent productivity dip due to constant application switching. 

 

Freshdesk Contact Center is a call center software that integrates with CRMs, Helpdesk and other business tools to ensure all your information is in one place. 

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Rated highly by customers on leading industry marketplaces

Why choose Freshcaller as your Call Center Software

Intelligent 

Boost agent efficiency and future proof your call center with our AI capabilities such as Voicebot, Speech enabled IVR and Call transcription.

 

Reliable

Reliable phone system with top-notch call quality that you can depend on. You can run your call center operations with minimal disruption.

 

Affordable

Our plans start from $0 and are tailored to suit teams of all sizes from startups to enterprises. Choose the plan that fits your needs, and we’ll be there to support you!

 

How to set up a cloud-based call center software

Once you sign up for Freshcaller, you can buy a phone number or port in your existing number. You can add your team members and build out call flows to receive incoming calls. You will also have access to our monitoring and analytics capabilities to ensure you stay on top of what's happening in your call center.

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How to set up call center software How to set up call center software

Create an extraordinary call center experience

Unparalleled insight with call lifecycle

Deep dive into your customer’s call journey by viewing every single event that occurs on a call. 

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Global Number Availability

Buy local phone numbers from over 90 countries. Choose from a list of vanity, local, toll-free numbers.

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Real-time Monitoring

Monitoring made easy for supervisors - access call monitoring, call barging, SLAs, and more.

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In-depth call analytics

Critical call center metrics at your fingertips, create custom reports or use our curated reports for ease.

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Multi-device Experience

Use Freshcaller on your mobile device. Available for both Android and iOS devices.

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Automatic Call Distribution

Use Freshcaller’s ACD system and delight your customers with fast responses. 

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Power Dialer

Automate your calling with Power Dialer, simply feed a list of contacts to be dialed one after the other.

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AI-powered Voicebot

Our AI-powered voicebot can give instant answers to customer FAQS without intervention of a live agent.

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Interactive Voice Response Menu

Create multi-level IVR menus to direct your callers to the right department.

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Freshcaller , the best call center software for your business

Frequently asked questions about a call center software