For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By Use Case
Compare the many telephony providers in the market and make an informed decision.
Why spend extra on essential features billed as add-ons?
Why spend 120$ just to start?
Why choose a product that doesn't offer call monitoring?
Don't choose a product that cannot grow with you
Don't pay extra for essential features labelled as add-ons
You shouldn't need technical intervention to setup your call center
Don't choose a phone system with inadequate routing capabilities
When we want to reach someone quickly, we call them — compared to chatting or emailing, a sense of urgency is associated with the phone. Similarly for a business, if customers are calling you it means they are looking to talk to someone and require help quickly. A phone system is crucial to your business, it is the most important channel through which customers reach you. When that is the case, why take a chance?
Choosing a phone system is not easy, there are plenty of providers in the market and you could easily get confused as to which one to choose for your business. No one wants to go through the hassle of choosing a wrong phone system and changing it all over again. We have made the search easy for you. At a glance, you can compare and see what makes Freshdesk Contact Center (formerly Freshcaller) different.
Listen to what our customers have to say about us
“We evaluated different systems, such as Google Voice. However, we found that only Freshcaller gave us the adequate price point for our needs with the ability to scale up in the future.”
“Our previous system did not cater to multi-agent setups and it was challenging to collaborate. Since we've switched to Freshdesk Contact Center, we now know everything that is happening in our business. We were able to add some order in our chaotic workflow.”
“Thanks to Freshdesk Contact Center, we can now provide 24/7 live technical support across multiple time zones and shifts. We are able to route callers without having to deal with multiple IVR menus or options.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore.”
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