Freshcaller: Your best 3CX alternative
Don't sweat it, get your phone system running in a day with zero technical intervention. You deserve timely updates and great support (at no extra cost of course).
Charging for support shows utter disregard for customers. You shouldn't have to buy a support package to receive help.
Customer support is a basic necessity and we will never charge for it. No matter what the issue, we'll always have your back.
If you do not pay annual maintenance charges, you would not receive regular product and security updates from 3CX.
You do not have to pay any maintenance charges. You will get regular updates no matter what plan you are on.
With 3CX you need to host your own call center on the cloud, you would be spending on both hosting and agent licensing.
Don't worry about hosting your call center, you pay only for the agent licensing and we take care of the rest.
You need to manually download, install and configure the software also be ready to read tons of documentation.
Sign up, buy a number and start calling. As simple as that. No technical intervention needed.
Create custom escalation rules for incoming calls
Know the performance of your call center at a glance
Buy local and toll-free numbers with instant activation
“We previously handled phone calls by sharing one phone and it wasn’t scalable for a growing team. Now, my team members can answer calls with just a click from their laptops. Each call is linked to a call recording and call notes so that pertinent context is readily available for all support specialists.”
“Freshcaller has made our organization more efficient thanks to features like Call transfer, IVR and call queues. The ability to access the system from anywhere has allowed us to perform better. Tasks that normally get done the next day are now dealt with swiftly, thereby minimising any possible delay. Call recording feature has been excellent for our quality training as we now know clearly in which areas we have to focus”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore.”