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By Use Case
Make the switch to an easy-to-use modern phone system that has an intuitive call flow builder, easy number management, and AI capabilities!
All data as of September 2020
3CX lacks an in-built call flow designer, you would have to download and install the call flow designer application separately. Also this application is available only for windows users. Without a visual call flow designer, building call flows is going to be a pain.
You don’t have to download any application! Just sign up for Freshdesk Contact Center and configure your call flows in minutes. Freshdesk Contact Center provides a completely intuitive and visual call flow designer that does not require any technical expertise.
To buy numbers and make calls with 3CX you are required to configure your own SIP trunks from third-party service providers.
Leave the difficult parts to us! Simply click and buy numbers from 90+ countries. Start calling in minutes.
With 3CX you are solely responsible for configuring your firewall settings, ports and SIP trunks to ensure you are able to make and receive calls. This requires extensive technical knowledge on routing and firewall configuration.
In most cases, you can simply sign up for Freshdesk Contact Center, buy a number and start making calls. We take care of the rest. In some cases, all you need to do is whitelist certain IPs in order to be able to make calls to certain regions.
Artificial Intelligence (AI) is taking the industry by storm and without these capabilities in your phone system, you could be left behind in the AI revolution!
AI capabilities can boost the efficiency of your phone teams. With Freshdesk Contact Center you have access to features such as Voicemail transcription, AI voicebot, and Speech IVR.
Create custom escalation rules for incoming calls
Know the performance of your call center at a glance
Buy local and toll-free numbers with instant activation
AI power your call center
“When we were looking for a new solution, we tried several phone systems — Dialpad, MightyCaller, Grasshopper, RingCentral — and none offered customer support that impressed us. Price is king, but we always focused on customer service and responsiveness. Freshdesk Contact Center (formerly Freshcaller) has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”
“We evaluated different systems, such as Google Voice, however, we found that only Freshdesk Contact Center (formerly Freshcaller) gave us the adequate price point for our needs with the ability to scale up in the future.”
“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshdesk Contact Center (formerly Freshcaller) and Freshdesk.”
Experience the very best with Freshdesk Contact Center— a powerful phone system that is easy to set up and use!
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