Why is Freshdesk Contact Center the best 3CX alternative?

All data as of September 2020

Lacks an intuitive call flow designer

3CX lacks an in-built call flow designer, you would have to download and install the call flow designer application separately. Also this application is available only for windows users. Without a visual call flow designer, building call flows is going to be a pain.

Build call flows in minutes

You don’t have to download any application! Just sign up for Freshdesk Contact Center and configure your call flows in minutes. Freshdesk Contact Center provides a completely intuitive and visual call flow designer that does not require any technical expertise.

Complex phone number set up  

To buy numbers and make calls with 3CX you are required to configure your own SIP trunks from third-party service providers. 


Number management — As easy as it gets!

Leave the difficult parts to us! Simply click and buy numbers from 90+ countries. Start calling in minutes.

Complex firewall configuration

With 3CX you are solely responsible for configuring your firewall settings, ports and SIP trunks to ensure you are able to make and receive calls. This requires extensive technical knowledge on routing and firewall configuration.

Simply plug and play

In most cases, you can simply sign up for Freshdesk Contact Center, buy a number and start making calls. We take care of the rest. In some cases, all you need to do is whitelist certain IPs in order to be able to make calls to certain regions.

Lack of AI capabilities 

Artificial Intelligence (AI) is taking the industry by storm and without these capabilities in your phone system, you could be left behind in the AI revolution!

Choose a phone system that is AI-powered

AI capabilities can boost the efficiency of your phone teams. With Freshdesk Contact Center you have access to features such as Voicemail transcription, AI voicebot, and Speech IVR.

What does Freshdesk Contact Center do better than 3CX?

What does Freshdesk Contact Center do better than 3CX?

Smart Escalations

Create custom escalation rules for incoming calls

Smart escalations in Freshdesk Contact Center (formerly Freshdesk Contact Center (formerly Freshcaller))
Freshdesk Contact Center (formerly Freshdesk Contact Center (formerly Freshcaller)) reports

Know the performance of your call center at a glance

Freshdesk Contact Center (formerly Freshdesk Contact Center (formerly Freshcaller)) Reports
Virtual Numbers

Buy local and toll-free numbers with instant activation

3CX alternative

AI power your call center


Freshdesk Contact Center (formerly Freshcaller): Your 3CX alternative