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Why choose Freshdesk Contact Center (formerly Freshcaller) as your Aircall alternative?

All data as of July 2020

Why commit $90 just to start

Aircall requires you to commit a minimum of 3 users at $30/user to start with.  

Launch your call center with $0 plan

There is no standard minimum payment or number of agents to get started. Add everyone at $0.

Don’t be left behind in the Artificial Intelligence revolution

AI can improve the performance of your phone team by leaps and bounds, and is taking the customer experience industry by storm.

Future-proof your call center with AI capabilities

Freshdesk Contact Center offers features such as Voicebot and Speech-enabled IVR. AI power your call center and be more efficient.

Call routing that is not up to the mark 

Call routing is the backbone of any call center. You require powerful and flexible call routing options to deliver an exceptional phone experience.

Automate your call routing process

With Freshdesk Contact Center’s routing automation, you can personalize your caller's experience by creating custom routing rules based on the data in your CRM or Helpdesk.

Look beyond basic call analytics and reporting

Data is important in today's world to track your progress and the performance of your call center. You should have the flexibility to choose metrics and build your own reports.

Get unparalleled insights into your phone operations

Freshdesk Contact Center offers a visually stunning analytics dashboard. Choose from any of Freshdesk Contact Center's prebuilt reports or build your own reports with a variety of metrics to choose from.

Explore Freshdesk Contact Center's (formerly Freshcaller) capabilities

Fallback Options
aircall alternative
Call Masking
aircall alternative

Explore Freshdesk Contact Center's (formerly Freshcaller) capabilities

Smart Escalations

Create custom escalation rules for incoming calls

Fallback Options
Call Barging

Barge into calls real-time

aircall alternative
Call Masking

Personalize your business number by masking

Call Masking
Voicebot

AI power your call center

aircall alternative

Freshdesk Contact Center (formerly Freshcaller): Your Aircall alternative