Freshcaller: Your best Aircall alternative
Freshcaller is reinventing call center software for your sales and support teams.
You need call center capabilities that help you analyze and improve your conversations with customers
There is no standard minimum payment or number of agents to get started. Add everyone at $0
You need call center capabilities that help you analyze and improve your conversations with customers
You can be run a completely virtual workforce with the call monitoring, call barging capabilities of Freshcaller
There is no point in adding all your team members to your call center software account if all of them are unable to make calls
This cloud based call center software lets all your agents be on calls simultaneously. Speak and resolve together
Create custom escalation rules for incoming calls
Redirect callers to other teams or any external phone number when your phone team is unavailable
Barge into calls real-time
Your supervisors and administrators can improve your First Call Resolution rates by barging into phone conversations real-time
Add more team members to your call
Enable your agents to solve customer problems by bringing in subject matter experts to resolve customer queries.
Personalize your business number by masking
Make your clients feel special by masking your business toll-free or local phone number with your personal mobile number while making a call.
“We previously handled phone calls by sharing one phone and it wasn’t scalable for a growing team. Now, my team members can answer calls with just a click from their laptops. Each call is linked to a call recording and call notes so that pertinent context is readily available for all support specialists.”
“Freshcaller has made our organization more efficient thanks to features like Call transfer, IVR and call queues. The ability to access the system from anywhere has allowed us to perform better. Tasks that normally get done the next day are now dealt with swiftly, thereby minimising any possible delay. Call recording feature has been excellent for our quality training as we now know clearly in which areas we have to focus.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set-up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore.”