The best Aircall alternative | Freshdesk Contact Center (formerly Freshcaller)

Recommended by leading industry experts

G2 Small Business Leader Fall 2020

Finances Online Expert's Choice award 2020

Capterra Top 20 for 2020

SoftwareWorld Top-Rated Call Center Software

Why choose Freshdesk Contact Center (formerly Freshcaller) as your Aircall alternative?

All data as of July 2020

Why commit $90 just to start

Aircall requires you to commit a minimum of 3 users at $30/user to start with.

Launch your call center with $0 plan

There is no standard minimum payment or number of agents to get started. Add everyone at $0.

Don’t be left behind in the Artificial Intelligence revolution

AI can improve the performance of your phone team by leaps and bounds, and is taking the customer experience industry by storm.

Future-proof your call center with AI capabilities

Freshdesk Contact Center offers features such as Voicebot and Speech-enabled IVR. AI power your call center and be more efficient.

Call routing that is not up to the mark

Call routing is the backbone of any call center. You require powerful and flexible call routing options to deliver an exceptional phone experience.

Automate your call routing process

With Freshdesk Contact Center’s routing automation, you can personalize your caller's experience by creating custom routing rules based on the data in your CRM or Helpdesk.

Look beyond basic call analytics and reporting

Data is important in today's world to track your progress and the performance of your call center. You should have the flexibility to choose metrics and build your own reports.

Get unparalleled insights into your phone operations

Freshdesk Contact Center offers a visually stunning analytics dashboard. Choose from any of Freshdesk Contact Center's prebuilt reports or build your own reports with a variety of metrics to choose from.

Explore Freshdesk Contact Center's (formerly Freshcaller) capabilities

Smart EscalationsCreate custom escalation rules for incoming calls
Call BargingBarge into calls real-time
Call MaskingPersonalize your business number by masking
VoicebotAI power your call center

Explore Freshdesk Contact Center's (formerly Freshcaller) capabilities

Smart Escalations

Create custom escalation rules for incoming calls

Call Barging

Barge into calls real-time

Call Masking

Personalize your business number by masking

Voicebot

AI power your call center

Freshdesk Contact Center (formerly Freshcaller): Your Aircall alternative

“When we were looking for a new solution, we tried several phone systems — Dialpad, MightyCaller, Grasshopper, RingCentral — and none offered customer support that impressed us. Price is king, but we always focused on customer service and responsiveness. Freshdesk Contact Center (formerly Freshcaller) has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”

Auston Taber

CEO

Solar Support

“We evaluated different systems, such as Google Voice, however, we found that only Freshdesk Contact Center (formerly Freshcaller) gave us the adequate price point for our needs with the ability to scale up in the future.”

Alfredo Cely

Senior Engineer

AlfKa, LLC

“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshdesk Contact Center (formerly Freshcaller) and Freshdesk.”

Jonathan Gustafsson

COO

Marineparts Finland

Freshdesk Contact Center: The complete phone system

Freshdesk Contact Center takes pride in being the complete phone system — pocket-friendly, easy to set up & use, and above all great support. Sign up for a 21-day trial.

Start 21-day trial

Freshdesk Contact Center (formerly Freshcaller): Your best Aircall alternative

Recommended by leading industry experts

Why choose Freshdesk Contact Center (formerly Freshcaller) as your Aircall alternative?

Why commit $90 just to start

Launch your call center with $0 plan

Don’t be left behind in the Artificial Intelligence revolution

Future-proof your call center with AI capabilities

Call routing that is not up to the mark

Automate your call routing process

Look beyond basic call analytics and reporting

Get unparalleled insights into your phone operations

Choose Freshdesk Contact Center (formerly Freshcaller) as your Aircall alternative

Explore Freshdesk Contact Center's (formerly Freshcaller) capabilities

Explore Freshdesk Contact Center's (formerly Freshcaller) capabilities

Smart Escalations

Call Barging

Call Masking

Voicebot

The ultimate phone system + helpdesk combination

Freshdesk Contact Center (formerly Freshcaller): Your Aircall alternative

Auston Taber

Alfredo Cely

Jonathan Gustafsson

Freshdesk Contact Center: The complete phone system