For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By Use Case
Choose Freshdesk Contact Center (formerly Freshcaller) — a feature-rich phone system with advanced routing capabilities, custom reports, and call monitoring.
All data as of August 2020
When it comes to data you cannot be left in the dark, with CircleLoop you only have access to minimal analytics.
With Freshdesk Contact Center you have immense flexibility on your call data, you can choose from a range of metrics and customize your reports.
AI can improve the performance of your phone team by leaps and bounds, and is taking the customer experience industry by storm.
Freshdesk Contact Center offers features such as Voicebot and Speech-enabled IVR. AI power your call center and be more efficient.
Circleloop provides limited call routing with minimal fallback options that do not take into account many call center scenarios.
Create custom routing rules for every possible scenario for your incoming calls and deliver a stunning experience to your callers.
Your supervisors need to be equipped with adequate tools to ensure that they are able to monitor the quality of your phone conversations.
With capabilities such as call barging and service-level monitoring, your supervisors can enable agents to deliver top-notch conversations
Flexible and extensive
Sign up for your 21-day trial now.
Create custom escalation rules for incoming calls
Barge into calls real-time
AI power your call center
“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshdesk Contact Center and Freshdesk.”
“After evaluating Zendesk and Freshdesk Contact Center, we preferred Freshdesk Contact Center because it offered the same service but at a better rate.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore”
Freshdesk Contact Center takes pride in being the complete phone system — pocket-friendly, easy to setup & use and above all great support. Sign up to experience the very best.
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