Why is Freshdesk Contact Center the best Circleloop alternative?

All data as of August  2020

Look beyond basic call analytics

When it comes to data you cannot be left in the dark, with CircleLoop you only have access to minimal analytics.

Build your own reports

With Freshdesk Contact Center you have immense flexibility on your call data, you can choose from a range of metrics and customize your reports.

Don’t be left behind in the Artificial Intelligence revolution

AI can improve the performance of your phone team by leaps and bounds, and is taking the customer experience industry by storm.

Future-proof your call center with AI capabilities

Freshdesk Contact Center offers features such as Voicebot and Speech-enabled IVR. AI power your call center and be more efficient.

Call routing capabilities that are not up to the mark

Circleloop provides limited call routing with minimal fallback options that do not take into account many call center scenarios.

Experience flexibility with a superior call routing engine

Create custom routing rules for every possible scenario for your incoming calls and deliver a stunning experience to your callers. 

Don’t compromise on call monitoring capabilities

Your supervisors need to be equipped with adequate tools to ensure that they are able to monitor the quality of your phone conversations.

Allow your supervisors to monitor phone conversations in real-time

With capabilities such as call barging and service-level monitoring, your supervisors can enable agents to deliver top-notch conversations 

Feature Comparison
Smart escalations (Fallback options)


Flexible and extensive

Custom call reports
Speech IVR
Routing Automation

Explore Freshdesk Contact Center's capabilities

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Circleloop alternative Circleloop alternative

Explore Freshdesk Contact Center's capabilities

Smart Escalations

Create custom escalation rules for incoming calls

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Call Barging

Barge into calls real-time

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AI power your call center

Circleloop alternative Circleloop alternative

Freshdesk Contact Center (Formerly Freshcaller): Your Circleloop alternative