The customer-for-life software suite
By Use Case
Choose Freshcaller — a feature-rich phone system with advanced routing capabilities, custom reports, and call monitoring.
When it comes to data you cannot be left in the dark, with CircleLoop you only have access to minimal analytics.
With Freshcaller you have immense flexibility on your call data, you can choose from a range of metrics and customize your reports.
Circleloop provides limited call routing capabilities with little to no fallback options, you cannot customize your call queues.
Create custom routing rules for every possible scenario for your incoming calls and deliver a stunning experience.
Without call monitoring capabilities, you miss out on opportunities to improve the quality of your phone conversations.
With capabilities such as call barging, you can coach your agents and ensure top-notch customer conversations.
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Create custom escalation rules for incoming calls
Barge into calls real-time
Make / Receive calls, convert your voicemails, and missed calls into tickets all from within Freshdesk
“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshcaller and Freshdesk.”
“After evaluating Zendesk and Freshcaller, we preferred Freshcaller because it offered the same service but at a better rate.”
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore”
Freshcaller is also building capabilities such as speech IVR and call life cycle report. We believe we can scale up the product to be the best phone system for Sales and Support teams. Sign up today and let us know if we're crazy for dreaming big!
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