For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By Use Case
Freshdesk Contact Center is your modern phone system on the cloud — explore what makes Freshdesk Contact Center the best eVoice alternative.
All data as of August 2020
With eVoice, capabilities such as call recording and International phone numbers have to be purchased as add-ons, which means you’ll have to pay a monthly fee on top of your agent licensing fee to get these features.
Essential capabilities such as international phone numbers and call recording are not billed as add-ons in Freshdesk Contact Center. These features are included within your plan and you don’t have to spend extra.
If your phone system cannot integrate with your CRM or Helpdesk, your agents and reps will waste valuable time jumping from one tool to another. This siloed experience will have an adverse impact on your productivity.
Freshdesk Contact Center integrates with many CRM and Helpdesk tools available in the market. Your agent and reps no longer need to switch between tools. This unified experience will boost your phone team’s productivity.
AI can improve the performance of your phone team by leaps and bounds, and is taking the customer experience industry by storm.
Freshdesk Contact Center offers features such as Voicebot and Speech-enabled IVR. AI power your call center and be more efficient.
Sign up for your 21-day trial now.
Monitor the service level performance of your teams
Personalize your business number by masking
Manage a multi-level interlinked IVR system
Record all your phone conversations at no extra cost
“When we were looking for a new solution, we tried several phone systems — Dialpad, MightyCaller, Grasshopper, RingCentral — and none offered customer support that impressed us. Price is king, but we always focused on customer service and responsiveness. Freshdesk Contact Center (formerly Freshcaller) has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”
“We evaluated different systems, such as Google Voice, however, we found that only Freshdesk Contact Center (formerly Freshcaller) gave us the adequate price point for our needs with the ability to scale up in the future.”
“After evaluating several tools like Zendesk with Zendesk Talk, Telavox and other Twilio-based PBX solutions, we found the right match with helpdesk and phone system combination of Freshdesk Contact Center (formerly Freshcaller) and Freshdesk.”
Sign-up for a 21-day trial and feel the difference with Freshdesk Contact Center.
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