Freshcaller has been awarded the ‘Winter Leader’ badge in the Contacts Centre Operations Software category by G2. We were previously awarded the Fall and Summer Leader in 2019 as well. G2 is a peer-to-peer review site that rates business software based on ease of setup, ease of use, support quality and other such metrics. Freshcaller has been a leader consistently for the past 8 months as estimated by G2.
Freshcaller is a cloud-based telephony system that gives a fresh twist on how call centers operate. It provides you a central hub where you can collate all your phone-related activities to make customer service simpler.
With Freshcaller’s mobile app, agents can make and answer calls from anywhere and anytime. It offers a combination of legacy features like IVR and some advanced capabilities like call routing, agent extensions, and call masking. Freshcaller is a refreshing new take on the existing call center solutions, and the recognition by G2 Crowd only reinforces our conviction that we are building a great product.
Apart from the simple and intuitive UI that the product offers, it was also highly acclaimed for the different integrations that it provides and the excellent customer support that it offers.
Ease of use
Integrations go a long way in making operations easier for your business. They help in reducing complexity and increase productivity by ensuring that efforts are not wasted. You can integrate Freshcaller with Freshdesk to ensure customer inquiries from all sources are collated in one place. This will help your customers have a smooth and flawless experience.
Reports and Analytics
Metrics like duration of each call, number of dropped calls, number of incoming and outgoing calls, etc., helps managers get an idea of how the agents and call center is performing. Freshcaller provides reports and analytics, with which you can improve the customer service process. Reports allow you to plan how to handle future instances and help ramp up the existing process.
Customer Support
Support is an important aspect of customer satisfaction. Freshcaller has an excellent support system set up and the above attestation reinforces how committed we are to customer service.
Whether you’re a solopreneur catering to a small set of people or a business that’s scaling to meet growing needs, a phone system is a must-have to deliver personalized customer support in real-time. Freshcaller is one such Cloud-based phone system that can help your business serve your customers the right way with the power of voice communication.
About G2
G2 collects real-time reviews from a wide range of users to help customers compare and find a solution that meets their needs. All reviews are written by verified users and they usually answer a specific set of questions pertaining to their experience with the software. The site’s peer-to-peer review model gives a clear pane view of the pros and cons associated with the product so that they don’t have to rely on analyst reports or vendor-supplied materials that often tend to be biased. G2 leverages more than a million independent and authenticated reviews that are read by more than 3 billion users each month.
“Rankings on G2 Crowd reports are based on data provided to us by real users,” said Michael Fauscette, Chief Research Officer, G2 Crowd. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”
Illustrations by Nikhil Kanda
