Peer-to-peer, business solutions review platform G2 Crowd has listed Freshcaller as a Fall Leader in the Contact Center Operations Industry based on user ratings!
Freshcaller earned the Fall Leader badge based on criteria like ease of use, ease of setup, quality of support, etc. Freshcaller reimagines the everyday phone system for customer support, sales, IT, and HR teams so that it acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes.
Here’s what our customers have to say about Freshcaller:
Ease of use
No matter the size of your business, you will reap benefits by investing in a call center during your initial days to have personal conversations with your customers. The harder a phone system is to use, the lesser the team will actually use it – so make sure to pick a tool that is so easy to use, that your whole team can get on it, with little to no training to get started.
Ease of setup
Beyond, the reviews which highlight the tool’s ease of use and implementation, Freshcaller is touted for its highly responsive customer support, by customers.
Quality of support
As the world moves from an environment of hosted PBX, physical phone lines, and clunky software to cloud PBX systems, it becomes more and more important for products to focus on not just features but also experience. Team Freshcaller’s mission is to build a modern phone system that’s easy to use and fits the needs of businesses of all shapes and sizes.
Freshcaller brings together the best of legacy hosted PBX features like IVR and advanced capabilities like Smart Escalations, Custom Call Center Analytics to help businesses set up a state-of-the-art business call center. Freshcaller offers virtual phone numbers in 90+ countries and a refreshing call center solution alternative for the discerning business.
Plus, with Freshcaller’s mobile version agents can make and answer calls from anywhere, anytime, using their laptops and phones.
Whether you’re a solopreneur, a team of 20, or adding new employees every month, your small business needs a phone system to build better relationships with existing customers, gain new ones and grow your business. Freshcaller is a phone system designed for small businesses like yours.
About G2
G2 collects unbiased, real-time reviews from users of a wide range of business software to enable customers to more quickly find a solution that meets their needs. All reviews are written by verified users of the product and must answer a set of specific questions regarding their experience. The site’s peer-review model allows technology buyers to discover any hidden risks and avoid relying solely on analyst reports or vendor-supplied materials so that they can purchase with greater confidence and a higher chance of satisfaction in their selection.G2’s review platform leverages more than 800,000 independent and authenticated user reviews read by more than 3 million buyers each month.
“Rankings on G2 Crowd reports are based on data provided to us by real users,” said Michael Fauscette, chief research officer, G2 Crowd. “We are excited to share the achievements of the products ranked on our site because they represent the voice of the user and offer terrific insights to potential buyers around the world.”
