G2 Crowd names Freshcaller a Summer Leader

Freshworks is happy to share that peer-to-peer, business solutions review platform G2 Crowd named Freshcaller a Summer Leader in the Contact Center Infrastructure Industry! Freshcaller earned the Summer Leader badge based on its four-star rating, calculated from user reviews, based on criteria like ease of use, ease of setup, quality of support and so on. 

Freshcaller reimagines our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. 

Beyond, the reviews which highlight the tool’s ease of use and implementation, it was touted for its highly responsive customer support.

Freshcaller allows you to be able to completely customize your service the way that you want and it doesn’t limit you in how you can use the system either. Allowing the end user to be creative and establish their telephony system the way that they want, will continue to make Freshcaller a leader in the industry.” – Joel G.

I really like the ease at setting up the system, phone number, rules, messages. Freshcaller is very user friendly. I am excited because it will give us a professional solution for our customers to call us by phone. It keeps us organized by keeping not only the log of the calls but also giving us the ability to convert into tickets and also to write notes for each call. We are not based in the USA, and Freshcaller gives us the ability to have a US based number for our US customers to contact us. The ability to be able to grow to have more features as we grow is a great benefit.” – Melanie B.

Love the simplicity...we have used this system for conference calls of agents that are all over the country. Very easy to download and join calls” – Michelle C.

Freshcaller allows you to set from a simple contact channel for your clients, to a complex and smart whole contact center for your team, units and their customers. It has a very friendly and beautiful UI as well. It is a quite simple solution to set up in a few minutes, that’s what differences it most from the competition.” – Tiffany H.

The age of cloud PBX

The business phone system industry has been undergoing nothing short of a revolution in the age of the cloud – gone are the days of hosted PBX, physical phone lines and clunky software. More and more businesses are opting to go with cloud PBX systems because they’re easy to use, easy to setup, less expensive and give users a lot of leeway in terms of flexibility.

Freshcaller brings together the best of legacy hosted PBX features like IVR and advanced capabilities like Smart Escalations, Custom Call Center Analytics to help businesses set up a state-of-the-art business call center. Freshcaller offers virtual phone numbers in 90+ countries and a refreshing call center solution alternative for the discerning business.

Team Freshcaller’s mission is to build a modern phone system that’s easy to use and fits the needs of businesses of all shapes and sizes. So it’s pretty exciting to be recognized as a Summer Leader by our users and G2Crowd alongside other industry leaders, even though Freshcaller is less than 2 years old. 

Thanks to G2Crowd and our users for giving us love and making Team Freshcaller’s day. Onwards and upwards!

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About G2

G2 collects unbiased, real-time reviews from users of a wide range of business software to enable customers to more quickly find a solution that meets their needs. All reviews are written by verified users of the product and must answer a set of specific questions regarding their experience. The site’s peer-review model allows technology buyers to discover any hidden risks and avoid relying solely on analyst reports or vendor-supplied materials so that they can purchase with greater confidence and a higher chance of satisfaction in their selection. G2’s review platform leverages more than 800,000 independent and authenticated user reviews read by more than 3 million buyers each month.