Freshcaller : your best Talkroute alternative
Freshcaller is your modern phone system that offers in-depth call analytics, live call monitoring, and is AI-powered.
Freshcaller offers a visually stunning analytics dashboard that gives you in-depth information about your phone operations. Choose from any of our pre-built reports or build your own reports with a variety of metrics to choose from.
Freshcaller ’s live dashboard displays all calls in progress at any given time. You can even choose to listen or barge into calls in real-time. Freshcaller gives you the flexibility to monitor your phone teams from anywhere.
Freshcaller offers AI features such as Voicebot and Speech-enabled IVR. You can be there for your callers at all times and provide instant replies without any human intervention.
Create custom escalation rules for incoming calls
Time based call routing rules
AI power your call center
Explore pre-built reports or build custom reports
“When we were looking for a new solution, we tried several phone systems — Dialpad, MightyCaller, Grasshopper, RingCentral — and none offered customer support that impressed us. Price is king, but we always focused on customer service and responsiveness. Freshdesk Contact Center (formerly Freshcaller) has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”
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