Freshcaller: Your best Zendesk Talk alternative
Don't settle for less, get more out of your phone system with Freshcaller— a mobile app, better routing capabilities and a detailed supervisor dashboard.
We live in a mobile-first world, without a mobile app for your phone system, your agents are tied to their desks.
Resolve tickets and call leads on the go with the Freshcaller mobile app. Experience flexibility like never before.
Day or night, your customers could call you at any hour. Ensure that your phone system can work after hours as well.
With Freshcaller’s routing options, you can send your after business hours calls to voicemail, external number or another call queue.
Without important metrics such as service level, you would be left in the dark and may not understand the performance of your phone teams.
Set and monitor the service level performance of your teams and access other key metrics that will help you analyze and improve the efficiency of your phone teams.
Monitor the service level performance of your teams
Don't miss any calls that come in after business hours
Personalize your business number by masking
Allocate post call work time to finish call related tasks
“It is a simple to configure cloud PBX system. I found it easy to buy numbers from different countries and set up my business call center in minutes. There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication. Call center is not technical anymore”