A phone system you can depend on 

Scale-up without slowing down

Freshdesk Contact Center is used by businesses of all sizes — we handle one-person businesses to enterprise teams with 1500+ users. With Freshdesk Contact Center, adding and removing users couldn’t be easier — just a few clicks and it’ll be done in under a minute. Freshdesk Contact Center is also flexible and is used by businesses belonging to a variety of industries such as eCommerce, Healthcare, Software, Advertising, and Finance to name a few.

Security practices you can count on

We have taken care to ensure our compliance with the GDPR regulations. Freshdesk Contact Center is committed to adhering to the highest standards of data privacy and security. 

We have ensured that:

• All call data including call recordings are in an encrypted format
• Account deletion means deletion of all associated data
• Record phone calls after obtaining explicit consent

For more information, you can refer to our GDPR FAQ here [PDF]

Omnichannel Helpdesk

Delight customers across every touchpoint

Unify customer messages and information across channels and give your customers an omnichannel experience.

• Bring all customer communications on a single platform to deliver consistent service.
• Deliver seamless support across phone, live chat, and email.
• Use omnichannel routing to manage workloads across channels.

Explore Omnichannel customer service