For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By Use Case
Scalable, reliable, and secure. Freshdesk Contact Center (formerly Freshcaller) is your enterprise-ready phone system.
Freshdesk Contact Center is used by businesses of all sizes — we handle one-person businesses to enterprise teams with 1500+ users. With Freshdesk Contact Center, adding and removing users couldn’t be easier — just a few clicks and it’ll be done in under a minute. Freshdesk Contact Center is also flexible and is used by businesses belonging to a variety of industries such as eCommerce, Healthcare, Software, Advertising, and Finance to name a few.
A phone system must always be up and running, it is the lifeline of your business. You cannot afford to take risks with it. Freshdesk Contact Center is a reliable phone system that handles thousands of conversations on a daily basis. We ensure that our call quality is top-notch.
We have taken care to ensure our compliance with the GDPR regulations. Freshdesk Contact Center is committed to adhering to the highest standards of data privacy and security.
We have ensured that:
For more information, you can refer to our GDPR FAQ here [PDF]
Leverage the Freshworks platform to deliver a secure, stress-free solution for your modern enterprise. Execute your strategy on a cloud platform that can handle your scale, volume, and complexity. Connect all your tools and data you rely on with our extensive ecosystem solutions, marketplace apps, and robust API for integration.
Unify customer messages and information across channels and give your customers an omnichannel experience.
Explore Omnichannel customer service
“Freshdesk Contact Center (formerly Freshcaller) is a great way to record customer conversations and note down customer data and personal notes. It’s easy to take notes in Freshdesk Contact Center and all agents can view them before they make a call. Plus, we can set up multiple lines so that multiple agents can answer queries simultaneously.”
“The integration across several Freshworks platforms allow all support channels to feed into one place for our Customer Care team. The ability to listen in and playback calls allows me to provide timely feedback and coaching. Additionally, access to previous communication from a customer, allows the team to deliver improved customer service.”
“Price is king, but we always focused on customer service and responsiveness. Freshdesk Contact Center has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”
Experience an easy to deploy and configure phone system.
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