A dependable phone system for the enterprise


Scale-up without slowing down

Freshdesk Contact Center is used by businesses of all sizes — we handle one-person businesses to enterprise teams with 1500+ users. With Freshdesk Contact Center, adding and removing users couldn’t be easier — just a few clicks and it’ll be done in under a minute. Freshdesk Contact Center is also flexible and is used by businesses belonging to a variety of industries such as eCommerce, Healthcare, Software, Advertising, and Finance to name a few.

phone system for enterprise



Experience reliable communication

A phone system must always be up and running, it is the lifeline of your business. You cannot afford to take risks with it. Freshdesk Contact Center is a reliable phone system that handles thousands of conversations on a daily basis. We ensure that our call quality is top-notch. 

cloud phone system for enterprise


Security practices you can count on

We have taken care to ensure our compliance with the GDPR regulations. Freshdesk Contact Center is committed to adhering to the highest standards of data privacy and security. 

We have ensured that:

  • All call data including call recordings are in an encrypted format
  • Account deletion means deletion of all associated data
  • Record phone calls after obtaining explicit consent

For more information, you can refer to our GDPR FAQ here [PDF]



secured phone system for enterprise


Power to Scale

Leverage the  Freshworks platform to deliver a secure, stress-free solution for your modern enterprise. Execute your strategy on a cloud platform that can handle your scale, volume, and complexity. Connect all your tools and data you rely on with our extensive ecosystem solutions, marketplace apps, and robust API for integration.

freshcaller for freshworks platform


Omnichannel Helpdesk

Delight customers across every touchpoint

Unify customer messages and information across channels and give your customers an omnichannel experience.

  • Bring all customer communications on a single platform to deliver consistent service.
  • Deliver seamless support across phone, live chat, and email.
  • Use omnichannel routing to manage workloads across channels.
freshcaller for enterprise

The enterprise phone system for fast-growing businesses

Countries served
Number availabilty in 50+ countries 
Languages supported
Offices across 4 continents
4000+ employees 

Why our customers choose us