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By Use Case
Switch at minimal cost, onboard your team in no time, and offer real customer support.
A call center software is a tool that helps you handle the inbound and outbound telephony operations of your business. A call center software can greatly benefit your business by serving as a central platform to handle all operations like calling, routing, reporting and measuring agent performance. Call center supervisors and managers can use a call center software to track key call center metrics, and improve the performance of their customer support team which in turn helps improve end customer satisfaction.
Switching your phone system is easy when you are moving to Freshdesk Contact Center. You can let go of your outdated phone system and set up Freshdesk Contact Center with minimal disruption to your existing workflows.
Add agents and create teams easily through our simple and intuitive UI. Whether they are seasoned customer support agents or new hires.
We take security seriously and our servers are hosted in a world-class data center that is protected by biometric locks and 24-hour surveillance.
Don’t let agent productivity dip due to constant application switching.
Freshdesk Contact Center is a call center software that integrates with CRMs, Helpdesk and other business tools to ensure all your information is in one place.
To begin with, after you successfully sign up for Freshdesk Contact Center, add your team, purchase phone numbers & set up basic call queues, you can start making & answering calls.
Every call that you handle gets automatically logged in the Call Metrics tab & can be accessed by all agents, supervisors, admins, and account admins.
You can access two types of Call Logs from within Freshdesk Contact Center,
Basic Metrics: Provides the basic details, for example, the name of the caller/company/customer, the type of call (inbound or outbound), the call timestamp, and the agent who received or made the call
Choose the right cloud telephony software to be on top you customer conversations 24/7
Have a holistic understanding of your customer’s interaction history
Search for any call note, access it & listen to it in no time
Save time by quickly going through transcribed call scripts
Improve customer experience by keeping a close eye on abandoned metrics
Navigate to the relevant set of call logs with the easy to use filters
Quickly listen to any call recording from one single screen
All call logs in Freshdesk Contact Center are stored & can be accessed until the customer is active.
Once the customer deletes/cancels subscription as part GDPR we delete everything within 14 days from the date of account cancellation.
Currently Freshdesk Contact Center support transcription in English only.
Once deleted, call logs cannot it be restored.
Freshdesk Contact Center call logs supports an extensive list of call metrics for agents, supervisors, admins & account admins to access. Find more details on this from here.
Sign up today! You get a 21-day trial with access to all features.
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