Phone system for Healthcare | Freshdesk Contact Center (formerly Freshcaller)

Why Freshdesk Contact Center (formerly Freshcaller) for healthcare organizations

Connect your patients in the shortest possible time

It is absolutely critical to get your patients connected to the right agent as quickly as possible. Freshdesk Contact Center provides a comprehensive inbound routing engine that will help you do that and much more:

Create IVR menus in minutes and route callers to the right departments
Enable multiple fallback options to ensure no call goes unanswered
Give your callers a choice to opt for a callback for non-emergencies to free up your call queues

Have personalized conversations with your patients

Equipped with the communication history of patients, your agents will have context of their issues and can have personalized conversations with them. Here’s how Freshdesk Contact Center provides context to your conversations:

View communication history on a single screen by integrating with your CRM and Helpdesk
Take comprehensive call notes that is appended to the call history
Transfer calls with context to ensure your agents are in sync

Security practices you can trust

We understand that the privacy and security of your patient’s data are of paramount importance to you. Freshdesk Contact Center is committed to adhering to the highest standards of data privacy and security.

All call data including call recordings are in an encrypted format
Flexible recording options; record calls after explicit consent, pause recordings when sensitive information is being shared.
Freshdesk Contact Center is now HIPAA ready and can sign a BAA (Business Associate Agreement) upon request.

Read our HIPAA configuration guide here.

Security and Compliance

Over 50,000 customers across the globe trust Freshworks with their data. Freshworks and its products are ISO 27001 certified. Yearly SOC 2 Type 2 attestation audits are conducted by independent third-party auditors. In addition to being GDPR compliant, Freshworks also complies with privacy shield, Cyber Essentials, and Cyber Essentials+.

Read more about Freshworks' security practices