For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By Use Case
Reallocate your savings to the good work as your calling costs reduce significantly with Freshdesk Contact Center. You don’t need IT or telephony experts to set-up your VoIP calling with Freshdesk Contact Center. With just a laptop/mobile and a headset, you are ready to make calls worldwide. Freshdesk Contact Center makes sure your NGO operations run smoothly, remote or not.
Whether your team size is growing or you just have an active fund-raising phase, Freshdesk Contact Center has you covered. You can add agents without worrying about procuring and setting up additional hard phones. With pay-as-you-go calling rates, you can manage your call-loads in the way that suits you best.
Freshdesk Contact Center VoIP for nonprofits lets you buy and use local, toll-free and international numbers. Local and toll-free numbers make it easier and cheaper for beneficiaries to call you when they need you and help you create a virtual global presence. With Freshdesk Contact Center, you can be professional to your donors, approachable to your beneficiaries, and resourceful to your volunteers.
Create call-flows, so you always have someone to answer the calls you receive, and set-up multi-level IVRs to direct calls to the right agents or teams. You can even use voice-AI to answer repetitive questions from your callers automatically. Make use of business-hours and holiday settings to help your agents ensure boundaries between work and personal lives.
Give beneficiaries the option to connect directly with an agent. With this option, agents can create custom extensions and share them with customers. Beneficiaries can skip the IVR menu to have a conversation with an agent immediately.
Listen to call recordings to clarify questions or settle disputes. Freshdesk Contact Center has a variety of call recording options that comply with several regulations. You can start/pause call recording, opt-in for call recording, or even disable call recording.
Deflect the frequently asked questions with Freshdesk Contact Center’s AI-powered voice bot. By enabling your callers to interact with the voice bot, you reduce the load on your agents and let them focus on more complex tasks.
Enable your callers to request a callback when your agents are busy. This way, your beneficiaries don’t have to wait in the queue and it helps them feel that they can always count on you. It gives your agents the flexibility to manage their call loads.
Connect your callers to the most relevant teams with multilevel IVRs. They help you route callers to the right agents and teams with a single keypress action. Include self-service options in the menu to help beneficiaries get answers right away.
Always have a pulse on your caller satisfaction and agent performance. The live dashboard enables you to monitor incoming call volume to different numbers and groups. Check agent availability to plan staffing and business hours for each team.
“We wanted a solution that was easy to use, quick to set up and expand, and logically priced. We wanted to avoid incalculable additional costs through IT consulting, server costs, etc. and looked for a provider who would meet our requirements out-of-the-box if possible. Freshdesk Contact Center was a direct hit here.”
“Earlier we were using desk phones to make and receive calls, our helpdesk was not integrated with our phone systems. Our agents and reps had to run to their desks if they received a call. Freshdesk Contact Center has made things convenient for us, now we can receive and make calls from our browser — no hardware, no hassle”
“We use Freshdesk Contact Center, Freshdesk, and Freshchat and love how they all integrate so well. Our CSRs love it, so they are happier. Customers get their questions answered faster so they are happier too.”
Tap the power of cloud telephony to pursue your missions and drive your social cause
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