Cloud-based phone system for non-profits

 Connect with your beneficiaries, donors, and volunteers using Freshdesk Contact Center (formerly Freshcaller). A reliable and affordable phone system to help you drive your cause.

Non-profit phone service Non-profit phone service

Over 50,000 customers trust us.


The benefits of using a VoIP for nonprofits


Lower your calling costs 

Reallocate your savings to the good work as your calling costs reduce significantly with Freshdesk Contact Center. You don’t need IT or telephony experts to set-up your VoIP calling with Freshdesk Contact Center. With just a laptop/mobile and a headset, you are ready to make calls worldwide. Freshdesk Contact Center makes sure your NGO operations run smoothly, remote or not.






Lower calling costs with Freshdesk Contact Center Lower calling costs with Freshdesk Contact Center


Scale your phone service as you grow

Whether your team size is growing or you just have an active fund-raising phase, Freshdesk Contact Center has you covered. You can add agents without worrying about procuring and setting up additional hard phones. With pay-as-you-go calling rates, you can manage your call-loads in the way that suits you best.






Scale your phone service with Freshdesk Contact Center Scale your phone service with Freshdesk Contact Center


Create a virtual global presence for your cause

Freshdesk Contact Center VoIP for nonprofits lets you buy and use local, toll-free and international numbers. Local and toll-free numbers make it easier and cheaper for beneficiaries to call you when they need you and help you create a virtual global presence. With Freshdesk Contact Center, you can be professional to your donors, approachable to your beneficiaries, and resourceful to your volunteers.




Create a virtual global presence with Freshdesk Contact Center Create a virtual global presence with Freshdesk Contact Center


Don’t miss any calls from the people that need you 

Create call-flows, so you always have someone to answer the calls you receive, and set-up multi-level IVRs to direct calls to the right agents or teams. You can even use voice-AI to answer repetitive questions from your callers automatically. Make use of business-hours and holiday settings to help your agents ensure boundaries between work and personal lives.

Don't miss any calls Don't miss any calls

Switch to cloud phone system with Freshdesk Contact Center’s non-profit phone service

Agent Extensions

Give beneficiaries the option to connect directly with an agent. With this option, agents can create custom extensions and share them with customers. Beneficiaries can skip the IVR menu to have a conversation with an agent immediately.

Read more

Call Recording

Listen to call recordings to clarify questions or settle disputes. Freshdesk Contact Center has a variety of call recording options that comply with several regulations. You can start/pause call recording, opt-in for call recording, or even disable call recording.

Read more


Deflect the frequently asked questions with Freshdesk Contact Center’s AI-powered voice bot. By enabling your callers to interact with the voice bot, you reduce the load on your agents and let them focus on more complex tasks. 

Read more

Queue Callback

Enable your callers to request a callback when your agents are busy. This way, your beneficiaries don’t have to wait in the queue and it helps them feel that they can always count on you. It gives your agents the flexibility to manage their call loads.

Read more

Multi-level IVRs

Connect your callers to the most relevant teams with multilevel IVRs. They help you route callers to the right agents and teams with a single keypress action. Include self-service options in the menu to help beneficiaries get answers right away.

Read more

More visibility

Always have a pulse on your caller satisfaction and agent performance. The live dashboard enables you to monitor incoming call volume to different numbers and groups. Check agent availability to plan staffing and business hours for each team.

Read more

What our customers have to say about us