Rated highly by customers on leading industry marketplaces

 Freshdesk Contact Center (Formerly Freshcaller) for educational institutions

Support students and teachers using a dependable phone system

Make it easy for students, parents, and teachers to reach you with a central helpline number. Freshdesk Contact Center offers virtual numbers from over 90+ countries. You can buy local or toll-free numbers to continue having valuable conversations, but at significantly lower costs as compared to your desk phones.



Dependable phone system for teachers and students - Freshdesk Contact Center (Formerly Freshcaller)


Solve concerns faster by routing calls to relevant departments

During peak working hours most admins and executives are tied with tight schedules. Give your admins peace of mind by setting up up an IVR to route the right calls to the right department.   Your callers get through to the right person and save time.


Route calls to relevant departments - Freshdesk Contact Center (Formerly Freshcaller)


Provide instant updates and announcements to students

Major department announcements like changes in test schedules or periodic updates are part and parcel of any university’s routine. These announcements can be uploaded as pre-recorded messages to the IVR by an admin using Freshdesk Contact Center. This way students and teachers contacting the department can be automatically informed of such important changes 24/7.




Provide students with updates and announcements - Freshdesk Contact Center (Formerly Freshcaller)


Choose a secure phone system that scales with your growth

A lot of information gets shared amongst students, professors, and management while on campus or even outside. Some of these conversations can be sensitive and confidential. It’s important that the phone system used is accommodative of such compliance and security aspects. Some note-worthy certifications like ISO and TRUSTe help Freshdesk Contact Center keep all your data secure.

Secure phone system for education sector - Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center capabilities for healthcare industry

Toll-Free Number

Have a central number that students & parents can call to voice all their queries.

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Interactive Voice Response (IVR)

Help students reach the right department within your institution for accurate & timely responses.

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AI voicebot

Deflect simple FAQs to the self-answer bot so that live agents are free to answer complex ones.

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Outbound calling 

Reach out to a wider section of students & parents with our outbound calling capabilities.

Advanced call routing

Direct calls to the right department to resolve student concerns on time.

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Pre-recorded messages

Instantly add any org-wide announcements as a recorded welcome message & save time.

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