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By Use Case
Be accessible to all students, parents, and teachers with a completely virtual, affordable & reliable phone system.
Make it easy for students, parents, and teachers to reach you with a central helpline number. Freshdesk Contact Center offers virtual numbers from over 90+ countries. You can buy local or toll-free numbers to continue having valuable conversations, but at significantly lower costs as compared to your desk phones.
During peak working hours most admins and executives are tied with tight schedules. Give your admins peace of mind by setting up up an IVR to route the right calls to the right department. Your callers get through to the right person and save time.
Major department announcements like changes in test schedules or periodic updates are part and parcel of any university’s routine. These announcements can be uploaded as pre-recorded messages to the IVR by an admin using Freshdesk Contact Center. This way students and teachers contacting the department can be automatically informed of such important changes 24/7.
A lot of information gets shared amongst students, professors, and management while on campus or even outside. Some of these conversations can be sensitive and confidential. It’s important that the phone system used is accommodative of such compliance and security aspects. Some note-worthy certifications like ISO and TRUSTe help Freshdesk Contact Center keep all your data secure.
Have a central number that students & parents can call to voice all their queries.
Help students reach the right department within your institution for accurate & timely responses.
Deflect simple FAQs to the self-answer bot so that live agents are free to answer complex ones.
Reach out to a wider section of students & parents with our outbound calling capabilities.
Direct calls to the right department to resolve student concerns on time.
Instantly add any org-wide announcements as a recorded welcome message & save time.
“We evaluated different systems, such as Google Voice, however, we found that only Freshdesk Contact Center gave us the adequate price point for our needs with the ability to scale up in the future. With the help of Freshdesk Contact Center’s IVR, we were able to develop a detailed answering system — common answers for frequent questions were programmed into phone trees or IVR menus.”
“The integration across several Freshworks platforms allow all support channels to feed into one place for our Customer Care team. The ability to listen in and playback calls allows me to provide timely feedback and coaching. Additionally, access to previous communication from a customer, allows the team to deliver improved customer service.”
“We provide support in multiple languages — Dutch, English, French, Spanish, and Portuguese. Freshdesk Contact Center’s call routing engine enables us to direct calls from different regions to the right teams. Moreover, we now have a more professional way of answering calls and can get to work immediately once a call rings on our desktop.”
Tap the power of cloud telephony to connect with your students and teachers
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