Phone system to connect with students & academicians | Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) for educational institutions

Support students and teachers using a dependable phone system

Make it easy for students, parents, and teachers to reach you with a central helpline number. Freshdesk Contact Center offers virtual numbers from over 90+ countries. You can buy local or toll-free numbers to continue having valuable conversations, but at significantly lower costs as compared to your desk phones.

Dependable phone system for teachers and students - Freshdesk Contact Center (Formerly Freshcaller)

Solve concerns faster by routing calls to relevant departments

During peak working hours most admins and executives are tied with tight schedules. Give your admins peace of mind by setting up up an IVR to route the right calls to the right department. Your callers get through to the right person and save time.

Route calls to relevant departments - Freshdesk Contact Center (Formerly Freshcaller)

Provide instant updates and announcements to students

Major department announcements like changes in test schedules or periodic updates are part and parcel of any university’s routine. These announcements can be uploaded as pre-recorded messages to the IVR by an admin using Freshdesk Contact Center. This way students and teachers contacting the department can be automatically informed of such important changes 24/7.

Provide students with updates and announcements - Freshdesk Contact Center (Formerly Freshcaller)

Choose a secure phone system that scales with your growth

A lot of information gets shared amongst students, professors, and management while on campus or even outside. Some of these conversations can be sensitive and confidential. It’s important that the phone system used is accommodative of such compliance and security aspects. Some note-worthy certifications like ISO and TRUSTe help Freshdesk Contact Center keep all your data secure.

Secure phone system for education sector - Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center capabilities for healthcare industry

What our customers have to say about us

“We evaluated different systems, such as Google Voice, however, we found that only Freshdesk Contact Center gave us the adequate price point for our needs with the ability to scale up in the future. With the help of Freshdesk Contact Center’s IVR, we were able to develop a detailed answering system — common answers for frequent questions were programmed into phone trees or IVR menus.”

Alfredo Cely

Senior Engineer

AlfKa, LLC

“The integration across several Freshworks platforms allow all support channels to feed into one place for our Customer Care team. The ability to listen in and playback calls allows me to provide timely feedback and coaching. Additionally, access to previous communication from a customer, allows the team to deliver improved customer service.”

Jacqui Douglas

Retail Operations Manager

JeansWest

“We provide support in multiple languages — Dutch, English, French, Spanish, and Portuguese. Freshdesk Contact Center’s call routing engine enables us to direct calls from different regions to the right teams. Moreover, we now have a more professional way of answering calls and can get to work immediately once a call rings on our desktop.”

Clara Sebastián

Product Genius

MoreApp

Phone system for your educational institution’s calling needs

Rated highly by customers on leading industry marketplaces

Freshdesk Contact Center (Formerly Freshcaller) for educational institutions

Support students and teachers using a dependable phone system

Solve concerns faster by routing calls to relevant departments

Provide instant updates and announcements to students

Choose a secure phone system that scales with your growth

Phone system that grows with your educational institution

Freshdesk Contact Center capabilities for healthcare industry

Toll-Free Number

Interactive Voice Response (IVR)

AI voicebot

Outbound calling

Advanced call routing

Pre-recorded messages

What our customers have to say about us

Alfredo Cely

Jacqui Douglas

Clara Sebastián

An affordable phone system for your educational institution’s calling needs