The phone system for all Retail & eCommerce businesses

Freshcaller for Retail & eCommerce businesses

The multi-billion-dollar retail industry subsists on consistent and convenient brand experiences across a variety of touchpoints, including brick and mortar stores, online stores, marketplaces, mobile apps, and social media. To build a seamless shopping experience, you need to have complete visibility of a customer’s interactions with your brand across channels. This means that your data can’t be split across different teams and any agent should be able to identify a customer across shopping trips or store formats. 

Ecommerce customers often dread calling phone support because of interminable wait queues, multiple levels of IVRs, agent unavailability over busy spells and holidays, and having to repeat issues multiple times to different agents. For retailers, investment in hardware is costly, and relying on desk phones forces agents to share their personal numbers to be accessible on-the-go. 

To stay competitive in the retail landscape, you need all the available tools to keep customers satisfied and return to your brand each time. One of these tools is a phone system that agents can use easily without extensive training and from any device they prefer. Freshcaller can provide a phone solution that fits in with your other support tools (such as email and chat) and frees your agents to solve every problem directed their way. 

Freshcaller can help you:

• Coordinate returns, cancellations, and exchanges 
• Confirm shipping and delivery status
• Support order placement
• Answer product inquiries 
• Communicate with a network of stores, manufacturing units, warehouses, and vendors