Engage in contextual conversations
Personalized conversations are the best way to truly delight your customers and show that you really care. In order to have personalized conversations, your team needs access to a caller’s complete conversation history.
With Freshcaller you can:
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Listen to previous call recordings and configure call recording as per your compliance requirements.
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Take detailed notes after each conversation. Notes are appended to the customer’s conversation history.
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Utilize call disposition codes to tag calls and provide visibility to your entire team.