Phone integration for Pipedrive | Freshdesk Contact Center (formerly Freshcaller)

Key benefits of the Freshdesk Contact Center-Pipedrive call integration

Have smarter conversations

Access relevant contact information from your Freshdesk Contact Center screen. Close deals faster with the Pipedrive pop-up that delivers key details like contact name, deals history, and customer status. Pull up deal details on your Freshdesk Contact Center screen even before answering the call to have smart and contextual conversations.

Experience a seamless workflow

Create new deals and contacts with a single click. Update call notes, call duration, and other relevant call details from within the Freshdesk Contact Center screen. With the Freshdesk Contact Center-Pipedrive integration, view customer details right where you need it - on your Freshdesk Contact Center screen.

Be more productive

Eliminate the need to switch between tabs to log call details. Use the click-to-call functionality within Pipedrive to reach out to customers right away. Freshdesk Contact Center automatically logs all call details, so there’s no need to manually update call information.

Get started with Freshdesk Contact Center for Pipedrive

Sign up for Freshdesk Contact Center to integrate your Pipedrive account. From the apps featured in the Apps section, you can head over to Pipedrive and proceed with the installation. You will be prompted to provide your Pipedrive URL, and API token. Once done, you can simply click on install to complete the installation.

Once the installation is complete, you will be able to access customer details from within the widget. Place outbound calls from Pipedrive using the click-to-call functionality available with Freshdesk Contact Center.