Freddy AI for CX
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By Use Case
Get information on your customers’ order history right on your Freshcaller screen - access customer details before you pick up the call with the Freshcaller-Shopify integration.
Hit the right note as soon as you get connected with the customer. There’s no more need to say, “Please hold on while I retrieve your order information.” With the Freshcaller-Shopify integration, you get the customer’s name, previous order history details, and tracking details of current orders, if any. With this information handy, you can make your conversations more personal and contextual.
Get order details from within the Freshcaller widget with just a click. No need to manually look for order information while you put your customers on hold. With this integration, get all customer details right where you need it the most - on your Freshcaller screen.
Pull up the customer order history, track current orders, cancel orders, and initiate refunds from within the Freshcaller widget. With the Freshcaller-Shopify integration, eliminate the need to switch tabs to perform order-related actions, thereby expediting resolution time and providing a better customer experience.
Purchase or port in phone numbers to use with your online Shopify store. Freshcaller provides local and international phone numbers from 90+ countries. Purchase business numbers and integrate your online Shopify store with Freshcaller to have global coverage.
Alternatively, you can also port in your existing store numbers to provide a seamless experience to your customers. Integrate with Freshcaller and retain your existing business phone numbers to maintain continuity.
Sign up for Freshcaller to integrate your Shopify account. From the apps featured in the Apps section, you can head over to Shopify and proceed with the installation. You will be prompted to provide your shop name, secret key, and API key. Once done, you can simply click on install to complete the installation.
Once the installation is complete, you will be able to access customer details from within the widget. You can also place outbound calls with the click-to-call functionality available with Freshcaller.
Click on a number on any website that you’re on to place a call with Freshcaller. With this feature, you can skip copy-pasting each number to place an outbound call.
Learn more about Click to Call
Tag calls with labels to categorize them. Enable your team to quickly get an overview of the call without having to go through call notes or call metrics. Get an overview of each call with call tags.
Learn more about call tagging
Take notes when you’re on the call and transfer them to provide context to your teammates. Your team no longer has to switch tabs to make sense of a conversation.
Learn more about Call Notes
Mask your business phone number with a personal number to make conversations personal. Establish a local presence while being international.
Learn more about Call Masking
Use call recordings to monitor and improve team performance, understand caller history by accessing call recordings.
Learn more about Call Recording
Route calls to the right teams with an efficient routing system in place. Assign each number in your account to a particular queue and route calls based on intent.
Learn more about Call Routing
Yes, with the Freshcaller-Shopify integration, you can view customer information like name, contact number, order history, and current orders from within the Freshcaller widget.
The prerequisites to enable the Freshcaller-Shopify integration are:
You should have an active Shopify account
You must have admin privilege in Freshcaller to integrate the app
Gift your teams a unified experience with Freshcaller.
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