What the Freshdesk Contact Center-Shopify integration offers

Have contextual conversations 

Hit the right note as soon as you get connected with the customer. There’s no more need to say, “Please hold on while I retrieve your order information.” With the Freshdesk Contact Center-Shopify integration, you get the customer’s name, previous order history details, and tracking details of current orders, if any. With this information handy, you can make your conversations more personal and contextual.

have contextual conversations with call notes

 

Experience a seamless workflow

Get order details from within the Freshdesk Contact Center widget with just a click. No need to manually look for order information while you put your customers on hold. With this integration, get all customer details right where you need it the most - on your Freshdesk Contact Center screen. 

 

 

 

 

Shopify order details within Freshdesk Contact Center

Track orders from within the Freschaller widget

Pull up the customer order history, track current orders, cancel orders, and initiate refunds from within the Freshdesk Contact Center widget. With the Freshdesk Contact Center-Shopify integration, eliminate the need to switch tabs to perform order-related actions, thereby expediting resolution time and providing a better customer experience. 

Track Shopify orders from within Freshdesk Contact Center

Get a business phone number for your Shopify store

Purchase or port in phone numbers to use with your online Shopify store. Freshdesk Contact Center provides local and international phone numbers from 90+ countries. Purchase business numbers and integrate your online Shopify store with Freshdesk Contact Center to have global coverage. 

Alternatively, you can also port in your existing store numbers to provide a seamless experience to your customers. Integrate with Freshdesk Contact Center and retain your existing business phone numbers to maintain continuity.

Get started with Freshdesk Contact Center for Shopify

Sign up for Freshdesk Contact Center to integrate your Shopify account. From the apps featured in the Apps section, you can head over to Shopify and proceed with the installation. You will be prompted to provide your shop name, secret key, and API key. Once done, you can simply click on install to complete the installation. 

Once the installation is complete, you will be able to access customer details from within the widget. You can also place outbound calls with the click-to-call functionality available with Freshdesk Contact Center. 

Freshdesk Contact Center Shopify integration

What’s in store with the Freshdesk Contact Center-Shopify integration

Click-to-Call

Click on a number on any website that you’re on to place a call with Freshdesk Contact Center. With this feature, you can skip copy-pasting each number to place an outbound call.

Learn more about Click to Call

Call Tagging

Tag calls with labels to categorize them. Enable your team to quickly get an overview of the call without having to go through call notes or call metrics. Get an overview of each call with call tags. 

Learn more about call tagging

Call Notes

Take notes when you’re on the call and transfer them to provide context to your teammates. Your team no longer has to switch tabs to make sense of a conversation.

Learn more about Call Notes
 

Call Masking

Mask your business phone number with a personal number to make conversations personal. Establish a local presence while being international.
Learn more about Call Masking

 

Call Recording

Use call recordings to monitor and improve team performance, understand caller history by accessing call recordings.

Learn more about Call Recording

Call Routing

Route calls to the right teams with an efficient routing system in place. Assign each number in your account to a particular queue and route calls based on intent.

Learn more about Call Routing

FAQs on Freshdesk Contact Center-Shopify integration

Can I view Shopify’s contact information within the Freshdesk Contact Center widget?

Yes, with the Freshdesk Contact Center-Shopify integration, you can view customer information like name, contact number, order history, and current orders from within the Freshdesk Contact Center widget. 

What are the prerequisites to integrate Shopify account with Freshdesk Contact Center?

The prerequisites to enable the Freshdesk Contact Center-Shopify integration are:

  • You should have an active Shopify account

  • You must have admin privilege in Freshdesk Contact Center to integrate the app