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By Use Case
Integrate Freshdesk Contact Center (formerly Freshcaller) with WooCommerce and deliver a great online shopping experience to your customers.
It’s incredibly easy to install your Freshdesk Contact Center - WooCommerce integration. You require zero technical knowledge to integrate your WooCommerce account with the Freshdesk Contact Center phone system.
It’s a simple three-step process:
To resolve customer issues quickly, you need their order details at your fingertips. Freshdesk Contact Center’s WooCommerce integration gives you all the details you need right on your screen.
There is no better way to connect with your customers than a phone call. Freshdesk Contact Center is an out of the box phone system that you and your team can set up and start using in hours.
Most customers dread calling eCommerce businesses due to long wait times, endless IVR menu options, or lack of agent availability. Freshdesk Contact Center is packed with features and tailor-made for eCommerce businesses so that you can provide the very best phone experience to your customers.
Enable contextual call transfers: Freshdesk Contact Center offers warm transfer capability that lets agents speak to their team members and bring them up to speed before transferring the call. With contextual transfers, your customers don’t have to repeat their queries to multiple agents.
Solve issues in the shortest time possible: Order history and current orders of customers present in your WooCommerce account are displayed while on a call for quick reference. Representatives can easily cancel or even refund orders while on call without searching for information or switching tabs.
Be there for your customers 24x7: Unlike a physical shopping experience, eCommerce customers may shop at any time of the day. However, as a business, you may not be available 24x7. Through smart escalations, Freshdesk Contact Center offers multiple fallback options to ensure you don’t miss any calls at any time of the day or even during holidays.
Use call recordings for monitoring and training purposes, find out what went right or wrong on calls using call recordings.
Explore Call Recording
Never miss a phone call even during holidays, set up your holiday calendar and choose from flexible routing options.
Explore Holiday Routing
Take notes after every call, these notes can also be viewed by your entire team for quick reference.
Explore Call Notes
Create working hours for your team and route after hour business calls to voicemail or even to your mobile phone.
Explore Business Hours
Create an Interactive Voice Response(IVR) menu in minutes. Streamline and send your calls to the right department.
Don’t keep your customers waiting in queue, give them the choice to end the call and opt for a callback.
Explore Queue Callback
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