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The very comfort of picking up calls while on the go, awake, relaxed or brisk as a whisk when away from the work desk, is a blessing for every call center agent. And hands down, when you can do more with the Android and iOS call center app than just attending to customer calls, it makes life so much easier and at hand.

Why use a phone system on mobile?

Put a smile on that call 😊

Having to wait to pull out your laptop or rush to your workplace to connect with a customer has often been annoying and a prick to an otherwise productive day. Never miss out on a call anymore with the Freshcaller Android and iOS app. This app enables you to attend calls from any place during the business hours, and all this without restricting you to the bounds of your workspace. Building happier conversations has never been more convenient.

handle customer support calls via app

No room for unfinished business 💪

It’s a huge turnoff for the customer when an agent forgets to get back with the solution as promised. So, it’s an unwritten rule to never leave your conversations hanging. If a call needs follow up or you need your colleague to help you understand the issue better, convert the call to a ticket so that you can tend to it promptly later. With the call center app, you can convert your calls to tickets even from your cell phone. This way you can build strong, lasting relationship with your customers.

Freshcaller app

Connect with your customers in a jiffy 😉

This has always been the rule of thumb — more the number of clicks or actions to be performed, less convenient the experience is. And so it is, when it comes to sliding through a series of screens before having to do something as simple as making a call. With the Recent Calls section, you can connect with your most recent callers with just a tap. And this feature comes in handy while having to make a quick call from the Freshcaller’s call center app.

call center software app

Call center app features — What’s in ‘store’ for you?

Bond over the ‘support’ of tickets

With an active Freshcaller-Freshdesk integration, you can save your calls as tickets to be dealt with later. And once saved you can access it from the web too.

Win deals with great pitches

The Freshcaller-Freshsales integration enables teams using the mobile app to dial and link conversations along with notes and recordings to the leads. Your sales teams are productive and no context is lost even when a mobile application is used.

Pause || play > or mute away

You have the flexibility of muting, putting your call on hold or turning the speaker on — whatever suits you best to give the customer a clean support experience.

Recent calls to your rescue

Make the most out of your day with the perks of improved accessibility. You can connect with your recent callers right from the home screen of the Freshcaller Android and iOS app.

Stay alert with call notifications

With the call notifications feature you have the choice of attending to the most important call even with multiple calls coming your way at the same time.

Automatically record calls

All calls made and received from Freshcaller gets automatically recorded if recording is enabled on your Freshcaller web account.

The handy steno (notes)

Every detail of your call can be noted down and saved for reference with the the Add Notes feature. No more having to worry about communication gap within the team or with customers.

Call transfer

Don’t keep your caller waiting on the line for long. Transfer the call to the right team or agent to sort their issues and also give the full context of the conversation with the warm transfer feature.

Listen to your recorded calls

The convenience of listening to your earlier conversations while on the go can't get easier. You can play all your recorded calls from the comfort of the Freshcaller call center app.