All Features Phone Numbers Bring Your Own Carrier BYOC

Freshdesk Contact Center (formerly Freshcaller) BYOC

Pick the best carrier for your business with BYOC. Bring your own carrier or choose your carrier from a list of Freshdesk Contact Center carrier partners. Enjoy the benefits of a truly modern cloud telephony system when you BYOC to Freshdesk Contact Center.

What is BYOC? How does it work?

Bring Your Own Carrier (BYOC) gives you the ability to choose a phone number carrier that best fits your business needs and plug that carrier into a call center solution of your choice. With BYOC, you can bring your existing carrier, choose a carrier from our partners, and retain your phone number when connecting to Freshdesk Contact Center. 

To Bring Your Own Carrier into Freshdesk Contact Center, all you need to do is:

BYOC working

Here’s what you get when you BYOC to Freshdesk Contact Center (formerly Freshcaller)


Enjoy a hassle-free transition

Enjoy a smooth transition once you raise the BYOC request with Freshdesk Contact Center. Once you ensure that all your phone numbers have an associated carrier, a SIP domain will be generated to set up call forwarding. Email your business phone numbers to Freshdesk Contact Center, and once the SIP domain is generated, you can start making calls from your Freshdesk Contact Center account.

BYOC  to Freshdesk Contact Center transition


Get added coverage and better pricing

Choose your carrier from our BYOC partners to get extensive coverage and pricing benefits. Pay for what you use, rather than paying for credits upfront. When you bring your existing carrier to Freshdesk Contact Center, you get to retain your number while leveraging state-of-the-art cloud telephony.

Get your preferred pricing when you BYOC to Freshdesk Contact Center


Leverage a modern phone system 

Leverage the flexibility and convenience that comes with a modern phone system. Get access to Freschaller features like intelligent call routing, IVR, queue callbacks, voicebots, etc., while retaining your existing carrier and phone number. With Freshdesk Contact Center BYOC, you don’t have to go through the hassle of shifting carriers to access the functionality that comes with a cloud telephony system.  

Freshdesk Contact Center - modern phone system

Our BYOC partners

Check out our BYOC partners below to see how we could be the call center software of your choice!

What’s in store for you with Freshdesk Contact Center (formerly Freshcaller)

Number Porting

Number porting is an alternative to BYOC. Port in your existing business phone numbers to Freshdesk Contact Center without having to notify your customers. You can port numbers when you want to switch your carrier. 

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Call Masking

Mask your existing business phone number with an alternate number when making inbound/outbound calls. Use call masking to have personal conversations with your customers. 

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Call Recording

Use Freshdesk Contact Center’s call recording feature to listen, analyze, and train your phone team. Adhere to local mandates that require you to record and log customer interactions. 

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Single and multi-level IVRs

Segment your incoming calls with single, multi-level, or speech-enabled Interactive Voice Response systems (IVR). Measure customer satisfaction with post-call IVR surveys.
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Holiday Routing

Add calendar holidays and build workflows to tackle incoming calls even when your primary support team is out of the office. Create special routing plans to handle calls during holidays.

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Enable your customers to get instant answers to their questions without even having to talk to a live agent. Respond to customers round-the-clock with this fallback that gives solutions.

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FAQs on Freshdesk Contact Center (formerly Freshcaller) BYOC

How is BYOC different from number porting?

 Number porting changes the carrier associated with a business phone number. With BYOC, you retain the carrier associated with the number and configure the setup and call flows within Freshdesk Contact Center. You continue paying call rate charges to your existing carrier.

What are the call charges for BYOC?

Call charges depend on the type of BYOC configuration within Freshdesk Contact Center. With Freshdesk Contact Center, you can choose to use BYOC in two ways:

  • Inbound only - You will not be charged for incoming calls, and you will be charged as per Freshdesk Contact Center call rates for outgoing calls.

  • Inbound and Outbound - You will not be charged for incoming and outgoing calls.

Are there any limitations to BYOC?

Limitations depend on your carrier that will forward calls to Freshdesk Contact Center. For example, your carrier might have a limitation on the number of channels that can be supported. Since limitations are determined on a case-by-case basis, we recommend that you email the numbers you would like to use with Freshdesk Contact Center to We can help you assess limitations if any.

How do I get started with BYOC?

Create a trial account on Freshdesk Contact Center and email the numbers you would like to use with Freshdesk Contact Center to You can also refer to these articles to learn more about implementing this feature.