All FeaturesPhone NumbersCall Masking

What is call masking? Why mask numbers?

Growing businesses with a virtual workforce needs a smart, nimble cloud PBX system to support their growth. Sometimes, calls will have to be made to customers who are expecting your personal mobile phone number. If you and your team were to call customers directly from your mobile phones, they would be unaccounted for, without any recordings of your conversations and will definitely be outside your purview. The Call Masking functionality of Freshcaller, lets you make calls from your business call center but disguised as a personal number. You can use this functionality to make your business seem personal and local to your customers.

Mask your helpline number

Establish yourself as a local presence by buying a local number for that location and using it to mask your helpline number.

Reach customers easily

Customers can contact you easily when they are familiar with local numbers as well as use of toll-free numbers.

Perform secure call masking

Enjoy secure call masking with phone number verification to prevent spamming.

Route calls to the right agent

Automatically distribute incoming calls from purchased numbers to agents logged into the helpdesk depending on their availability.

Buy numbers around the world

Purchase phone numbers for over 40 countries and use them to mask your existing helpline number.